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"They are the kindest, most caring people I could have ever gotten in a medical field where supplies are sent to your home. I was BLESSED when I found them."

Donna O.

The 180 Medical Way

180 Medical aims to be the best in the business. We do this by being specialists in our field, compassionate to all and showing integrity at all times while educating our customers and providing exceptional service. It’s what we call the 180 Medical Way.

SPECIALISTS

The catheter experts at 180 Medical are here to help. Our staff is dedicated to serving our customers while keeping up with all of the state-of-the-art products in the catheter supply industry. Catheters are what we do best. When you call 180 Medical you will talk to an informed, caring person who can answer your questions and get you the products that you need.

COMPASSIONATE

We have gone to great lengths to recruit and train only the most caring, personable employees to help you with your catheter needs. Whether you talk to a receptionist, billing specialist, or product specialist, we help make getting catheters as convenient and efficient as possible. We are dedicated to providing compassionate, customer-focused, and innovative service.

INTEGRITY

We do what’s right. We follow strict insurance guidelines and are a nationally accredited company that continues to meet and exceed the stringent standards set by the Accreditation Commission for Health Care, Inc. (ACHC). We believe in doing things right the first time, and while we know it may take extra time and effort on our part, it is important to us to always put your interests and needs first.

EDUCATION

180 Medical was founded by, and is an employer of, persons with spinal cord injuries and other urologic conditions. Frequently, new customers wish to talk with staff members who know personally the anxieties that face those who are newly injured or diagnosed. We can speak from personal experience on how to properly use supplies and use sterile techniques in cathing routines. 180 Medical also has a DVD and this instructional booklet to help you learn the correct way to catheterize. Unsurpassed knowledge and expertise are key ingredients to our exceptional service.

SERVICE

We pride ourselves on setting the standard in customer service. When you call 180 Medical your call is answered by a live person, no machines and no recordings during regular business hours. We take the time to spend quality time with you on the phone to make sure all your questions are answered. We provide free (and fast) shipping –and if you aren’t happy with your product, we make it easy to exchange it for something that works better for you. We also handle all of your insurance paperwork. We stand behind our 100% satisfaction guarantee.