At 180 Medical, We Are Committed to providing our customers with the absolute best urinary catheter products and customer service available in the industry. We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating each and every customer exactly the way we would treat a member of our own family.
It all begins with your initial call. You will first notice that your call (during business hours) will be answered by a live person, not an automated system. Our goal is then to transfer you to an Account Manager in under 2 minutes. Our Account Managers are both trained and empowered to make decisions that are right for our customers. If for any reason an Account Manager is unable to right your experience, you will have complete access to our managers and yes, even the founders of 180 Medical.
*Our guarantee is simple: if we ever fail to meet your expectations we will refund any out of pocket expenses incurred during your most recent shipment. Additionally, if we ever fail you to the extent that you would prefer not doing business with us, we will personally refer you to one of our competitor suppliers of catheters and other urologic products. That’s right, we are that confident in our employees and the level of service we provide.
Choosing The Right Product from our wide selection of catheter brands and models can be very confusing and difficult at times, especially when presented with so many choices. Because of this we cannot guarantee that you will be happy with every product that you purchase from us. Every situation and person is unique. To meet the challenge of selecting the perfect catheter to suite your needs, we have a fully trained staff of Account Managers available live by phone at 1-877-688-2729 from 8AM to 5:00PM CST, Monday thru Friday, to answer any questions that you may have, and if we don't know the answer, we will find someone who does. This way you can be happy the first time, every time, guaranteed!
Our Commitment To Your Privacy is important to us and we know you're concerned about protecting your privacy online. So are we. We treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality. We don't collect personal information without your knowledge. We don't sell, rent or give your personal information to unrelated third parties without your prior permission. Your Privacy is 100% Guaranteed! At 180 Medical, we promise to never sell or use your information in any other way than to process your order.
Your Security & Peace of Mind is our top priority. Everyone has heard of the dangers of online shopping, because of this threat 180 Medical has responded by protecting every online order with government level 128 Bit Encrypted SSL security provided by Instant SSL. This means you can feel safe and secure shopping with us 24 Hours a day, 7 Days a week! Plus, you get the satisfaction of knowing that every product we sell is brand new in the box with a complete manufacturer's warranty! We never sell used or refurbished products!
Our Return Policy Is Simple, because we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. (In case of backordered items you have 30 days from receipt of merchandise.) There is no restocking fee on all acceptable returns. If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Authorization number on all returns. All unauthorized packages will be refused.
180 Medical would like to thank you for doing business with us, and we look forward to serving you for years to come!
*Guarantee applies to disposable urologic supplies only. |
