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Product Specialist Employee Spotlight: Meet Cassy

by Jessica July 19 2018 14:06
cassy 180 medical product specialist header

180 Medical is a leading supplier of intermittent catheters and ostomy products in the country. We like to make sure our customers are given all the tools and knowledge they need to feel confident and comfortable with beginning to use their urological and/or ostomy supplies, so we provide plenty of on-the-job training, including keeping up to date on new products being released on the market. This is all so that our employees can truly earn the title of "Specialist." 

We love to take time to recognize and reward our employees for all they do! Today, take a minute to get to know Cassy, one of our knowledgeable and caring Product Specialists. 

Cassy, how long have you been a part of the 180 Medical family now?

5 years, 9 months, and 4 days! But who's counting? I was a Customer Specialist when I first started in October of 2012, then I transitioned in 2015 to a Product Specialist. 

During your time here so far, how has 180 Medical helped you in your professional development? 

180 Medical helped me grow into an actual "career," as opposed to just another "job." Working here has given me confidence in myself, my capabilities, and an inner drive that I didn't even know I had. 

What is an accomplishment that you're really proud of?

I have been a Product Specialist for a total of 13 quarters so far, and in those quarters, I have been the Top Product Specialist of the Quarter 9 times thus far.

cassy ps award

What is the best part of working at 180 Medical to you?

Being able to help others! When people are brand new to cathing, they're sometimes totally overwhelmed, and they're not really sure where or how to begin. Being able to be a calming voice, talk them through the whole process, and help them select the best catheter product that's right for them is always rewarding! Whether it's someone new to cathing or a parent of a child who will need to start using catheters, I love getting to calm any fears they may have, help them understand they're not alone, and hold their hand every step of the way. 

Also, I love our casual dress code at work!

What's an average day in the life for you as a Product Specialist? What are some of your favorite parts of being in your position?
erica quote on cassy ps
I get to speak with new and existing customers, set up their accounts, walk them through any issues, make sure they have a catheter that works best for their needs, and make any needed changes to their accounts. I also help in assisting with some of the new hire training, as well as occasional training classes for existing employees. I just like to offer any help I can to anyone in need. 

But my favorite part is the personal connection I get to have with the customers. I get to know their life stories, their kids' and grandchildren's names, how they found out about 180 Medical, what they enjoy doing in the spare time, and even what they're making for dinner that night. Oh, and the weather! That's always fun to discuss when I'm talking to someone in a different time zone and part of the country. I just love being a source of knowledge and comfort for them.

Do you have any special memories with one of our customers that made a positive impact on your life?

My favorite interaction so far was a gentleman that I got to talk with every single month. Same time, same day (the 3rd Thursday of every month), and same time at 8:30 a.m. (CST). He wanted very little communication the first time I called him, but somehow over time, I was able to gain his trust, and we became friends! He became one of my favorite people to check in on. He never married or had children, but he loved his momma, and he worked hard. I remember that the highlight of his year was always a month-long cruise to Alaska. He made me laugh, and he made me thankful for the family I have. Just a joy to talk to.

Even though he has since passed away, I still keep the postcards he would send me at work from Alaska on his cruise, addressed to "Kathy." Every time I see those, I remember his stories and when he told me that I was his one "true friend" that he had left, and it still makes me smile. 

What's life like for you outside of work? 

I am a mom to 3 crazy kids. My oldest is 17 and getting ready to be a senior in high school this fall. My second is 9, and my littlest son is 4. When I'm not cooking dinner or doing their laundry, I enjoy working in my yard, playing with the kids outside, watching TV, and reading. I also coach my daughter's softball team, so we spend a lot of nights at the ball fields. We just finished our spring season with the 2nd place title!! Pretty proud of that. 

cassy and family

Any fun vacation plans or anything on your "Bucket List" that you hope to accomplish?

 We're planning a family vacation to Florida in August! 

cassy and kidsI have accomplished one big milestone on my bucket list! I just celebrated 2 years as an official homeowner! 

Something else on my bucket list I still want to accomplish is becoming a foster mom. I have a real soft spot in my heart for children, and my biggest goal is to become a certified foster parent and take in as many kids as I'm able to provide a good home for them.

So many kids grow up in hard or scary situations that they have no control over, and that breaks my heart. But I have a home of my own now, and becoming a foster mom is something I know I am meant to do eventually.

I get asked a lot about how I will handle it when the children have to leave. My heart has always told me the same thing: even though I know I will love the kids I am blessed to help, and it will be super hard for me to let them go when the time comes, I know that even if I only have them in my care for a short time, that time might be the only time they have love, security, and hope. And that just might make a difference in the rest of their lives. That might even be enough to change their destiny. 

That's incredibly inspiring. Do you have any quotes that help keep you motivated?

I have two! 

"To make a difference in someone's life, you don't have to be brilliant, rich, beautiful, or perfect. You just have to care." -- Unknown

"A hundred years from now, it will not matter what kind of car I drove, what kind of house I lived in, how much money I had in the bank...but the world may be a better place because I made a difference in the life of a child." -- Forest Witcraft

Lastly, what advice you would offer to someone who is considering applying for a job at 180 Medical? 

1. Take time to research what we do here. I wasn't sure before I came in for my first interview, and when I was asked how comfortable I would be talking about urinary catheters, I was speechless. I wasn't sure if it was a trick question! But I made it through, and now almost 6 years later, I talk about catheters all the time!

 2. You have to be able to really care. The people we help have often been through hard situations, and we need to offer them empathy, compassion, and patience. 

Cassy, you're so important to 180 Medical, and we thank you for all you do, both inside and outside the workplace. You're a shining example of "the 180 Way!" 

Do you want a career where you can love what you do and make a difference? We're hiring! Take a look at our currently available job positions and apply today!

180 medical is hiring

jessica 180 medical blog authorAbout the Author:

Jessica is the Purchasing & Marketing Coordinator, & she has been with 180 Medical for 9 years. To her, the best part of working at 180 Medical is the opportunity to truly make a difference in peoples' lives. In her downtime, she enjoys creative writing, seeing new places, & spending time with her loved ones & her dogs. 

Receptionist Employee Spotlight: Meet Melissa

by Jessica June 5 2018 06:39
melissa receptionist 180 medical

180 Medical is a leading supplier in the nation for intermittent catheters and ostomy products. We make it a goal to staff our company with people who truly want to help people and make a difference, and we love to reward and recognize our employees for the amazing work they do. 

Today, we'd love for you to meet Melissa, one of our long-time employees who currently works as the Lead Receptionist.

Melissa, you've been a valued employee at 180 Medical for nearly 10 years! Congratulations! What makes having a career with 180 Medical so rewarding to you?

melissa and angie Above all else, 180 Medical treats their employees like family. That means a lot to me, and I'm sure I'm not the only one who feels that way.

I feel great pride in everything we accomplish. We do everything in our power to help our customers and give them the best service possible.

Knowing that I come to work to actively take part in helping others every day is a huge plus. I just feel truly blessed to work for 180 Medical.

You've held a variety of roles within the company. Talk to us a little bit about some of the previous job titles you've had and what you do now. 

alexandra quoteWhen I first started at 180 Medical in July of 2008, I was hired as a Documentation Specialist.

Later, as the company grew and more and more referrals came in from hospitals and doctor's facilities for more catheter supply orders, I was given the opportunity to move to an Account Coordinator position. I began to work and process all of the inbound faxes.

As we continued to grow even more, that workload increased tremendously within the next few years, so a few more people were added on to that team to help out with the growing number of referrals to process.

I am now working as the Lead Receptionist.

On top of answering the phones alongside my team, my job involves executive assistant duties and helping the reception team become the very best it can be, since we are the very first ones to speak to our customers when they call in.

What do you think makes the receptionist team and 180 Medical stand apart from other companies?

Almost all other companies out there, even medical supply providers, use automated systems to answer all of their incoming calls and direct their customers to a department using complicated phone menus. It's also the norm for most people to be put on hold for a long time when they call other companies, just waiting to speak to a real person. 

At 180 Medical, our customers' experiences are totally different!

From the moment you dial our number, your call is answered by a live person (one of the receptionists on my team). They will listen to your needs and determine where to transfer your call, all while treating you with courtesy and compassion. And we make it our goal, no matter how busy we get, to never let you stay waiting on hold for more than a minute or two.

We make it a point to be stand apart from other companies out there, because we want to help anyone who needs us and turn their lives around!

We all genuinely enjoy what we do, and we can provide the quality intermittent catheter and ostomy products you need along with top-notch, personalized customer service that that is noticeably different from other medical supply companies.

melissa and receptionists thunder up

What do you like to do most when you're not at work?

I love to spend time with my three girls and my husband. We are really involved with church and our church family, and I love getting the opportunity to reach out and help others through that as well.

If I had to pick, I'd say my favorite place in the world is at the lake with my friends and family, just swimming and fishing all day. 

melissa fishing in 180 medical gear

What's something during your time at 180 Medical that has truly made you proud of yourself and your career?

rylie quoteWinning the Company Coin at one of our recent quarterly meetings has definitely been my greatest accomplishment so far.

The Company Coin is awarded by our executive team to employees that stand out, go above and beyond, and display an owner's mentality and integrity.

It is such an honor to be chosen for such an award!

Melissa, you're such an important part of the 180 Medical family!

Thank you for everything you do in displaying the 180 Way, both inside and outside of the workplace.

If you want to love what you do and work at a place where you are a valued employee, check out our available job positions and apply today!

180 medical is hiring

jessica 180 medical blog authorAbout the Author:

Jessica is the Purchasing & Marketing Coordinator, & she has been with 180 Medical for nearly 9 years. To her, the best part of working at 180 Medical is the opportunity to truly make a difference in peoples' lives. In her downtime, she enjoys creative writing, seeing new places, & spending time with her loved ones & her dogs. 

OKASA Adaptive Sports & Wheelchair Basketball

by Jessica May 4 2018 08:15
okasa adaptive sports wheelchair basketball

Adaptive sports create opportunities for physically challenged and disabled people of all ages to be able to participate in recreational and team-based activities, including wheelchair basketball, sled hockey, martial arts and more. We have witnessed first-hand how lives can be positively impacted by getting to take part in adaptive sports like this, whether after a spinal cord injury or a lifetime with a medical condition that limits mobility. 

This is a huge reason why we always jump at the chance to be a part of the OU Medicine Wheelchair Basketball Tournament, which benefits a local adaptive sports organization known as Oklahoma Adaptive Sports Association (OKASA). This tournament is one of our favorite events to attend and sponsor, and 2018 marked the 10th anniversary of this awesome event.

Find out more about the tournament this year as well as the importance of OKASA's role in the local community, and how you can find an adaptive sports organization near you!

okc wheels of thunder and 180 medical team

OU Medicine Wheelchair Basketball Tournament

Each year, doctors, nurses, and other medical staff from OU Medicine team up to take on Oklahoma Adaptive Sports Association's (OKASA) wheelchair basketball team, the Wheels of Thunder (formerly known as the Blaze). These hardworking, compassionate people play an integral role in setting up and rolling this tournament forward in order to support OKASA, and we at 180 Medical are so proud and honored to be able to help sponsor this event annually too.

180 medical cheering wheels of thunder180 Medical employees are always excited to be able to bring their families and friends to watch the games at Oklahoma City University's (OCU) Freede Wellness Center after work. In addition to making fun signs and collecting gift cards for a donation basket for the event's silent auction, we were glad to volunteer time at the popcorn booth to help raise even more funds for OKASA and cheer all of the teams on as the Oklahoma City Thunder drummers played.

Of course, this awesome team always manages to beat our team of 180 Medical employees, along with just about everyone else that plays against them.

In fact, their team members are all so skilled that they recently competed in the National Wheelchair Basketball Association's (NWBA) national junior varsity championship. With their immense talent on the court and a passion for the sport, we suspect they'll move forward to qualify again next year as well. 

okasa wheels of thunder wheelchair basketball teamOklahoma City Thunder Drummers with the team (Wheels of Thunder)

All About OKASA

playing adaptive wheelchair basketballOKASA is a fantastic organization in Oklahoma that works to support both kids and adults who live with physical disabilities such as spina bifida, spinal cord injuries, and more.

OKASA exists to promote opportunities for health and fitness for the disabled through adaptive sporting options like wheelchair basketball. 

Many of their activities offered include:

  • Racing
  • Competitive weight-lifting
  • Water sports (swimming, kayaking, etc.)
  • Track & Field
  • and more!
Physical activity through organizations like OKASA promotes better health, confidence, and improved overall well-being of the disabled or physically challenged. Adaptive sports participation can also help the physically disabled or spinal cord injured people enjoy many of the activities they loved before their injuries or have always wanted to try. 

For many, participation through adaptive sports is a way for people to make new lifelong friendships with others who understand their conditions on a personal level. 

baseball best friends

Because of this and more, the annual Wheelchair Basketball Tournament is not only one of the funnest events of the year for 180 Medical, it's also an important cause close to our hearts.

We truly feel blessed to be able to help contribute to funding for new equipment and opportunities for OKASA and all of their athletes.

How to Find An Adaptive Sports Organization in Your Area

Are you seeking a way to get started with some adaptive sports and activities?

OKASA is a member of the following organizations, and these links may be a great place to start:

You can also go to this link to find local adaptive sports opportunities and clubs, thanks to U.S. Paralympics.

Find out more about OKASA's mission and their programs or discover ways to help out at

Related Posts & Pages You May Find Helpful:

About the Author:

Jessica has worked for 180 Medical for nearly 9 years. Her current job title is Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.

Verifications Specialist Employee Spotlight: Meet Summer

by Jessica March 28 2018 04:00
180 medical employee spotlight on summer verifications specialist

180 Medical is a leading supplier in the nation for intermittent catheters and ostomy products. We make it a goal to staff our company with people who truly want to help people and make a difference. 180 Medical is a rewarding workplace for our employees, for many reasons, including competitive benefits, full training to earn the title of a specialist, as well as opportunities for growth and learning within the company.

There are also many fun extras and perks throughout the year that make 180 Medical such a fun place to be every weekday, including our annual Thunder Up decorating contest to show our support for our local NBA Team, the Oklahoma City Thunder, as well as plenty of opportunities to support our community in events like the annual MS Walk. In fact, we've been named one of the Best Places to Work in Oklahoma for 8 years as of 2017. 

We're happy to feature one of our employees who has been with us for two and a half years and currently works as a Verifications Specialist. 

Summer's Team Supervisor, Sarah, says, "Summer is the glue that binds our team together. Her outgoing personality and positive attitude brighten the atmosphere in our department. From her very first day as a Verifications Specialist, she has been 100% committed to doing her best every single day. Her passion to help others is evident in all that she does. We are truly lucky to have her on our team!" 

Summer, congratulations on nearing your 3rd anniversary with our company! What do you feel is the best part of working at 180 Medical?

So many things! Getting to help people on a daily basis is the most rewarding thing, definitely. Also, I genuinely enjoy what I do. I have some independence and get to work without being micromanaged. It feels so good to be given the trust and capability to get our customers taken care of!

Another plus is that I have made some great friends in my co-workers!

I also love our Halloween celebrations. Dressing up in costume for the day at work and getting to take part in our annual pumpkin carving contest is so much fun. One year, we made our hallway a haunted house. We had such a blast decorating it for the yearly contest!

halloween costume contest at 180 medical

Describe your typical day of work as a Verifications Specialist.

It varies from day to day, although the majority of my duties revolve of around verifying insurance for our Medicaid and Medicare customers. I also confirm monthly orders of our customers' catheter supplies and ostomy supplies. Sometimes, I get to be an advocate for our customers and educate them on how receiving home health services may affect their regular orders if they have Medicare.

What do you like to do in your downtime outside of work?

180 medical employee petAfter work, I like to wind down by cooking a nice dinner at least three times a week, going out with my guy, or watching horror flicks with my dog, Coffee. Probably my favorite place to be in the world is with my boyfriend, Andy, and his daughter, Sophia. We just love to play and make each other laugh.

Some of my favorite hobbies include collecting horror memorabilia and attending concerts, movies, and live shows. I'm a big fan of brunch, so I love going to local restaurants in Oklahoma City like Cafe Cacao and Sunnyside.

I'm very passionate about volunteering to help others in need. It just feels good to help. Some of my favorite charities are Americorps, the Humane Society, and Habitat for Humanity.

180 medical employee quote about volunteering

How has working at 180 Medical helped with your professional development?

summer 180 medical employeeWhen I first started at 180 Medical, I was hired on as a Billing Specialist. I'm really proud of being chosen among the applicants to further my knowledge and increase my work experience as a Verifications Specialist. 180 Medical has been such an integral part of my career development, because I've learned so many new skills along the way. Being a part of our awesome Billing department has been a big asset to my current position, because it taught me how to handle calls, and it also honed my eye for detail, which is important as a Verifications Specialist.

Overall, this company has been so wonderful. 180 Medical has taught me that hard work, integrity, and compassion really does pay off. 

And finally, what advice would you give to someone who is thinking about applying for a job with 180 Medical? 

Don't worry. Just do it! If you're empathetic and you care about helping people, this is the place for you.

Summer, thanks so much for all you do! You're an indispensable part of our team!

If you want to love what you do and work at a place where you are a valued employee, check out our currently available positions and apply today!

180 medical is hiring

180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 8 years and is the Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for a company that truly cares for its employees and customers.


180 Medical Celebrates Employee Appreciation Day

by Jessica March 8 2018 06:38
employee appreciation day 2018

Every first Friday in March is annual Employee Appreciation Day. It's a day specifically created for companies to honor and thank their employees for all they do throughout the year, and 180 Medical is always excited to celebrate this special day.

When 180 Medical was founded by Todd Brown, he wanted to create a medical supply company that would be able to provide top-quality intermittent catheters and ostomy products and turn our customers' lives around.

180 medical manager quote employee appreciation day His vision for 180 Medical centered around staffing honorable, hard-working people who truly care about our customers. 

We wouldn't be able to provide the top-quality service that 180 Medical is known for without our staff of compassionate and diligent employees, so we love to make sure they know they are truly appreciated for all they do, day in and day out.

This year, we all had a blast celebrating Employee Appreciation Day with a Spring Break Luau theme.

Over the course of not just one but two full days in a row, 180 Medical had plenty of fun activities and surprises for all of our amazing employees! 

On Thursday morning, our employees came to work to find a full breakfast buffet waiting for them in our brightly decorated main break room. There were donuts, a full range of specialty coffees, and even freshly made pancakes that were cooked and served fresh by our great managers and supervisors. 

employee appreciation day at 180 medical

The fun didn't stop there! There were plenty more surprises to come over the course of two days, including an afternoon snack cart full of drinks and goodies for each employee to choose from, movies playing in the break rooms, and even a huge, heartfelt cheer and greeting of all employees right at the front door.

180 medical employee quote on employee appreciation dayNate, one of our team supervisors, says, "Being on the other side of Employee Appreciation Day this year as a supervisor is absolutely a one-of-a-kind experience. It gives us a chance to give back to our employees when they give so much every day. Our demonstrations of gratitude around Employee Appreciation Day is just a fraction of all they deserve for their hard work. I really hope we were able to brighten their day!"

We're so proud of our employees for working hard and displaying "the 180 Way" in all they do. Because of them, 180 Medical is able to take care of each one of our customers just as we would do for a member of our own family.

After an astonishing 8 years of being named one of the Best Places to Work in Oklahoma, which is awarded partly based on anonymous employee feedback, we believe we can say our employees really do feel appreciated year-round and not just one day annually. 

Are you looking for a job where you can make a difference and truly say you love what you do? We're hiring!

Check out our currently available positions and find out more about 180 Medical at our Careers page.

join 180 medical team

180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 8 years and is the Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for a company that truly cares for its employees and customers.

Documentation Specialist Employee Spotlight: Meet Christa

by Jessica February 13 2018 08:58
180 medical documentation specialist employee spotlight

As one of the leading suppliers in America for intermittent catheters and ostomy products, 180 Medical makes it a goal to seek out and hire people who truly have a compassionate heart and want to help others. If you're seeking a career where you can actually enjoy going to work, and you want to be rewarded and fulfilled by what you do, day in and day out, you should consider applying for one of our available jobs.

What are just a few of the reasons to work at 180 Medical? We offer a competitive benefits package, extensive training and opportunity for growth within the company, and many fun extras and perks. We were also named one of the Best Places to Work in Oklahoma for the 8th year in 2017. 

Now, we want to introduce you to one of our employees who has been with us for two years now. Today, meet Christa, one of our team of awesome Documentation Specialists. 

What are some of your daily tasks as a Documentation Specialist here?

When we receive over new referrals from a facility or when a customer is ready to start getting their orders through 180 Medical, we want to do our part in assisting the customer by making sure their insurance will cover their required medical supplies. Often, I'm the first person to contact them to confirm their insurance information before getting their coverage verified.

Because the products we supply usually require a prescription, I'm also responsible for making sure we have a good prescription on file from their doctor. I also make sure we have all of the proper documentation that we might need, such as additional progress notes, depending on the customer's insurance requirements.

What is the best part of working at 180 Medical for you?

Well, in a lot of ways, it helped me step outside of my comfort zone. Before 180 Medical, I have mostly worked at small companies with less than 10 people. This was a nice change.

But more than anything else, getting to help people on a daily basis is the most rewarding thing. I also love my co-workers, and I feel that I have made some great friends.

Our quarterly meetings are always fun, and I also love that we have opportunities for other fun activities. My family and I had a blast at the Family Movie Night last summer, and we also really enjoyed getting to participate in the annual MS Walk.

180 medical ms walk 2017

Tell us a little bit more about life outside of work. What do you love to do in your downtime? 

180 medical employee christaSomething fun people might not know about me is that I really enjoy refinishing old furniture that has been passed down in my family. I make wooden signs with quotes by hand too. Lately, I've been coloring almost every night. It's very relaxing!

I've been married for 12 years! We have a daughter who is almost 15 and a son who is almost 11 now. We love doing anything outdoors together, whether that's going camping, going to the lake and spending time at our lake house, or just playing catch in the backyard. It doesn't matter what we're doing; we just love being together outside!

What's something special on your bucket list?

I only had one thing on my bucket list, and I got to cross that off when I finally saw Garth Brooks live in concert! Now, I'm trying to figure out what else to put on it. I've always wanted to see the Rocky Horror Picture Show live.

What's an accomplishment that you're most proud of at 180 Medical?

Being awarded as one of the Top Team Performers recently at a quarterly meeting!

180 medical employee awards top team performers

What's a quote that keeps you inspired?
"Love is forgiveness." This is also the tattoo I have on my arm.

And lastly, what advice would you give to someone who might be considering applying for a job with 180 Medical? 

Do it!! Not only are you helping people be able to live their daily lives, but I have never worked with a better company.

Christa, thank you so much for taking time to talk. We're so grateful for you and the awesome team of Documentation Specialists here at 180 Medical.

Are you interested in becoming a part of the 180 Medical family? Don't wait! Apply today.

180 medical is hiring

180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 8 years and is the Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for a company that truly cares for its employees and customers.


Customer Specialist Employee Spotlight: Meet Sarah

by Jessica January 5 2018 06:42
sarah 180 medical customer service employee

180 Medical is a national supplier of intermittent catheters, ostomy products, and related medical supplies. We make it a point to hire positive, compassionate, hard-working individuals who want to enjoy going to work, not only for a paycheck but for a rewarding place where we can make a difference. 180 Medical offers a competitive benefits package, extensive training, and many fun extras and perks. We were also named one of the Best Places to Work in Oklahoma for the 8th year in 2017. 

We're excited to introduce you to Sarah, who works as a part of our great team of trained, friendly Customer Specialists. 

Sarah, you've been with 180 Medical now for over 3 years, and we're so glad that you're a part of the 180 family. What are some of your responsibilities as a Customer Specialist?

Thank you! I get to directly speak to our customers and manage their accounts. The tasks that Customer Specialist typically handle can range from updating orders, adjusting account information, setting up new accounts, relaying and interpreting insurance information, helping them with various questions, and finding the right product for each person's individual needs. There's always new information to learn in this position as our department evolves!

180 Medical really does a great job in helping you find your niche. A while after becoming a Customer Specialist, I expressed interest in assisting with training. Since then, I've been provided with several opportunities to teach and train new hires. Helping my fellow coworkers learn and get to succeed is extremely gratifying.

What do you love most about working in your position at 180 Medical?

customer specialists holiday photo boothMy favorite thing is getting to encourage any customers who may be going through a difficult time or dealing with hard health issues. I like to be the listening ear that they may really need. Getting to know you have made even a small difference in their life or their experience never gets old for me.

One particular situation I recall is setting up a new female customer who was a Nurse Practitioner and brand new to self-cathing. She told me that she had helped her patients cath, but she never dreamed that she would have to do this herself. At first, she was very discouraged by her diagnosis, but after a long, heartfelt conversation, I assured her that we would make sure that the process was as easy as possible for her and send her a product that would fit well with her lifestyle and individual needs. She ended up sending a very sweet note thanking us for the encouragement, and even though she was able to eventually stop using intermittent catheters, she was very grateful for us during that time. These interactions are truly rewarding.

What do you like to do outside of work?

 I'm a fitness enthusiast, and I enjoy cycling, running, and weight lifting. I love spending time with my friends and family, especially my husband Robbie and our lab-mix Rowdy. On the weekends, you might catch me on a local bike trail or serving on my church's production team by running a camera or helping with graphics.

bicyclist on trails

What's one of the top things on your bucket list?

It's hard to pick just one, but my husband is trying to talk me into skydiving...We'll see!  

What quote keeps your inspired in your day-to-day life?

"Do nothing from selfish ambition or conceit, but in humility, count others more significant than yourselves." Philippians 2:3

And lastly, what advice would you give to someone who might be considering applying for a job with 180 Medical? 

Compassion is key. If you love people and enjoy helping others, then this job is right up your alley!

Sarah, thank you so much for taking time out of your day to answer these questions! We're so proud of you and the rest of awesome Customer Specialists, who work hard and take such good care of our customers with unparalleled service. 

Are you interested in becoming a part of the 180 Medical family? Take a look at our available positions and apply today.

180 medical is hiring

About the Author:

Jessica has worked for 180 Medical for 8 years and is the Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for a company that truly cares both for its employees and its customers.


Our Top 10 Most Popular Blog Posts of 2017

by Jessica December 29 2017 14:36
180 medical's top 10 most popular blog posts of 2017

2017 has been a wonderful year for 180 Medical, and we certainly hope it's been a year of good health and fun for you too!

We posted a lot of blogs over the year, including topics like the latest catheter and ostomy product news, fun company happenings and charitable events in our community, in-depth looks at our inspiring 2017 Scholarship Program recipients, and as always, helpful and informative posts related to intermittent catheters, ostomy supplies, and more.

While we look forward ahead to all the great things coming in 2018, we've compiled this list of 180 Medical's ten most popular blog posts from 2017!

top blogs of 2017 10top blogs of 2017 10 Steps to Receiving Your Ostomy Supplies
If you are about to undergo or have recently had an ostomy surgery (whether ileostomy, urostomy, or colostomy), you're probably looking for some of the most concise, helpful basics about how to start getting the ostomy products and accessories that you will need. From getting the right fit and the necessary supplies for your individual needs to getting your very first shipment, 180 Medical is here to help and support you the whole way!

top blogs of 2017 9Why Do I Need to Use Coudé Catheters?
If you've been advised by your doctor that you need to use a curved tip or coudé catheter, you might be wondering what this kind of urinary catheter is for and why you need to use this type rather than the standard straight tip. This blog post sums up everything you need to know about what coudé catheters are, what they're used for, factors or conditions that contribute to the need to use a coudé tip instead of a straight tip catheter, as well as information on how to insert and use a coudé catheter.

top blogs of 2017 8Determined Spirit: Jen Goodwin's Story of Life After Her Spinal Cord Injury
We are honored by being able to feature some of our customers on our blog along with their unique stories, and when you read Jen's story, you can see why she is such a delight to speak with, as well as a true inspiration to all who know her. Jen could have chosen to give up after an accident left her quadriplegic. Instead, she decided to set her sights high and began achieving her goals, one after the other. A lot of readers, including everyone at 180 Medical, were awed by Jen and her incredible story.

top blogs of 2017 7Tips for Preventing the Risk of UTIs When Cathing
UTIs (urinary tract infections) are not all that uncommon to people who use catheters. Find out more about some of the most common symptoms of UTIs, some risk factors, as well as the best ways to prevent the recurrence of infections.

top blogs of 2017 6Bladder Cancer: Symptoms and Risk Factors
Did you know that bladder cancer is the 5th most commonly diagnosed cancer in the USA? It's important to know some of the potential causes/risks as well as symptoms. The sooner bladder cancer can be diagnosed, the sooner treatment and recovery can begin.

top blogs of 2017 5Tips for Holiday Travel When You Have Urinary Incontinence
Traveling around the busy holidays, whether by car or plane, can be stressful enough without also dealing with urinary incontinence. We've got the tips to help you navigate traveling, whether by car or plane, including TSA regulations for carry-on luggage, helpful smartphone apps to find public bathrooms, and other helpful information.

top blogs of 2017 4Beating Spinal Cord Injury One Day at a Time: Mason Ellis's Story
Since a car accident in Mason's senior year of high school left him quadriplegic, he has been determined to beat his injury. He has become an inspiration to many through his determination and sincere desire to connect with others and help them. Find out all about what he does now to help others, including starting up his own successful YouTube channel to help others with spinal cord injuries and limited mobility accomplish tasks like dressing, dealing with spasms, self-cathing, and more.

top blogs of 2017 3Top 10 Reasons to Work at 180 Medical
180 Medical has been voted one of the Best Places to Work in Oklahoma (based on employee's anonymous feedback) for eight years for many reasons. If you're seeking a career with a company that devotes itself to core values like compassion and integrity where you can truly make a difference, check out some of the top reasons to apply at 180 Medical.

top blogs of 2017 2What are the Basics of Clean Intermittent Catheterization?
Intermittent catheterization doesn't sound fun or easy when you're brand new to it, but with the right information and instructions at hand, you can become a seasoned pro at self-cathing. Check out our helpful post on the basics of what intermittent urinary catheters and the process of cathing is all about.

top blogs of 2017 1Pocket Catheters 101
Pocket catheters are all the buzz in the cathing world this year, and we suspect the trend for discreet, travel-ready catheters will continue as more people find out about these handy urinary catheter options. Find out all about what pocket catheters are and why they are both popular and beneficial for many catheter-users, and take a look at a few of the many options available at 180 Medical.

Thank you for reading our blog! We at 180 Medical wish you and your loved ones a happy, healthy new year to come, and we hope you'll join us for all the informative and interesting posts in 2018.

About the Author:

Jessica has worked for 180 Medical for 8 years and is the Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for a company that truly cares both for its employees and its customers.


Recognizing Veterans Day at 180 Medical

by Jessica November 10 2017 14:43
honoring veterans day at 180 medical 2017

November 11th is Veterans Day, and this month is National Veterans and Military Families Month, a time dedicated to recognize and honor all our service men and women and what they have done for us and our country.

Celebrating Veterans Day

At 180 Medical, we have many former military members as employees. Even the CEO of our company was in the Air Force. We're truly honored to have so many wonderful, hard-working people with backgrounds of service in nearly every branch of the United States military, including the Marines, Army National Guard, the Navy, and more.

We always like to do what we can to make Veterans Day a special time of recognition at 180 Medical, not just for our own veterans working at 180 Medical, but for all veterans and those still serving our great nation. Last year on our company blog, we featured two of our veteran employees, Pat and Kathy, and this year, we are featuring two more: Melanie and Bill.

We hope you enjoy reading about their time in service and how it affected them personally and professionally.

Meet Melanie, Healthcare Network Development Manager

180 medical air force veteran melanieMelanie has been with 180 Medical for over 7 years. Currently, she works in the Compliance and Contracting department as our Healthcare Network Development Manager.

Melanie, what made you decide to join the military?
I wanted to serve my country and obtain an education at the same time. Because of the great benefits of schooling that the United States Air Force provides, I was able to complete my Bachelor's Degree. 

Why did you end up choosing to join the Air Force? 
My dad had been in the Air Force, and it just seemed like the right choice for me. Originally, I planned to only serve for 4 years, but then I got the opportunity to become a USAF Instructor, and I enjoyed it so much that I stayed for 10 years!

Did you receive any honors for your service?
Yes, I did. I received medals and commendations, but the one I was most excited and honored to receive was when I was awarded Airman of the Year for the Air Education and Training Command. 

180 medical air force vet melanie

How did your time in military service affect your life and future career here at 180 Medical?
While in the military, I learned the meaning of integrity, teamwork, and compassion, which are all important values both in life and definitely at 180 Medical. I owe much of my career and life successes to the Air Force. 

I also made a lot of friends, who I continue to stay in touch with, thanks to Facebook!

Meet Bill, National Licensing & Facilities Manager

180 medical air force veteran billBill has worked for 180 Medical for over a decade. In fact, he recently celebrated his 11 year anniversary with 180 Medical last month! Currently, Bill works as our National Licensing and Facilities Manager. 

Bill, why did you choose to join the military?

I lived in a small town, and at the time, I wasn't too excited about going to the local college. I was ready to get out of the same place I'd been for much of my life, and I wanted to get out and see and do new things. I had a few friends who joined the United States Air Force about a year before I did, and it sounded like something I wanted to do. So I joined up and I stayed!

How did your experiences during that time affect your life? 
Well, when you join up at seventeen years old and you're 3,000 miles away from all your friends and family, you learn to grow up pretty fast! I was working alongside and living with all types of different people from all walks of life. It really helped me better understand the world and people, and it also helped me learn to get along with others and understand the problems that others have and deal with.

What interesting places did you get to travel to and see during your service?
I was stationed in Alaska, Connecticut, New Mexico (twice), and Massachusetts. I got to travel and see a lot of New England, the Southwest, and Midwest of the United States, and I got see travel and see England too. My favorite place I was stationed was at Elmendorf Air Force Base in Alaska. One time, I saw a polar bear right outside my kitchen window while I was living there!

180 medical air force vet bill and friendsHow did  your experience in service with the Air Force affect your life?
It affected my life in a great way. It made me see that God and family are the most important things in life. Understanding people's ways and concerns will take you far in life. It helped me learn to not take things for granted. Things don't come easy without a little sweat and tears.

I'm lucky to have made a lot of close friends during my time in service. Too many to name them all. They just become a part of your family. I even work alongside a few of them here at 180 Medical.

Overall, it was a great career. Some of the jobs I held during my time include Air Force Security Police and a Recruiter. I've been retired for 22 years now. I'm glad it's a part of my life and my history, and I'm very proud to have had the chance to serve my country for so long. 

happy veterans day from 180 medical

It's almost impossible to find the right words to thank those who have given so much of their lives and their time in service to our great nation. They do so much for us and our country, and we're blessed to be able to live in a free country, thanks to the sacrifices and service of our veterans. So, from all of us at 180 Medical, thank you so much to all of our veterans and soldiers still in service! 

Chances are that you know a veteran too, whether a co-worker, friend, family member, or loved one. Let's all take a moment to thank them and let them know what their service means to you as well as our country. 

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About the Author:

Jessica has worked for 180 Medical for over 8 years. Her current job title is Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.

Corporate Compliance & Ethics Week at 180 Medical

by Jessica November 10 2017 05:42
hcca corporate compliance and ethics week 2017 at 180 medical

In keeping with one of 180 Medical's guiding principles of integrity and encouraging our employees to always do the right thing and operate by a strong code of ethics, we have been participating in the Society of Corporate Compliance and Ethics and Health Care Compliance Association's annual Corporate Compliance and Ethics Week (November 5-11, 2017). 

180 Medical's Integrity Sets Us Apart

Part of 180 Medical's foundation, something we call "the 180 Way," is integrity. At our company, integrity is emphasized in every department and in all our daily responsibilities and tasks. One department in particular, our Compliance and Contracting Department, is responsible for keep us up to date and on track with the latest regulations and insurance guidelines, as well as complying with regular internal and external audits.

180 medical compliance ethics contracting department

Even when it takes more time and effort on our part, we do what’s right every single time – not only for our own company, but for our customers, as well as all of the nurses, doctors, and other healthcare professionals and associates at the facilities with which we have developed relationships. Not many companies today will go as far as we do to help others. 180 Medical is in network with thousands of insurance plans, but when someone has a plan that is not already within our growing network, we have a special department just for finding a company that is, all while giving a top-notch customer service experience during the transfer process. We also make sure to get all necessary documentation for each and every one of our customers.

180 medical better business bureau accreditedBecause of our dedication to following the strictest guidelines, we are nationally accredited by the ACHC (Accreditation Commission for Health Care). In 2016, we were honored with the Better Business Bureau's Torch Award for Ethics, which was created to recognize companies that go above and beyond with the best practices in integrity and ethics. 

Each day, we all do what we can in order to exemplify what 180 Medical stands for, whether we are serving each other with kindness in the workplace, offering a listening ear and building rapport with our customers, or going the extra mile to make sure we have all of the documentation on hand that our customers' individual and varied insurance policies require. We feel that our unique story and our daily dedication to the 5 parts of the 180 Way is part of what keeps us a top provider of intermittent catheter and ostomy supplies.

Celebrating Compliance & Ethics Week 180-Style

With this week being the official HCCA Corporate Compliance & Ethics Week, the great people in our Compliance Department decided to make this week both educational and fun for everyone here.

hcca corporate compliance ethics week 2017 logoOn Monday, we wore blue to keep in mind the official of Compliance Awareness. Tuesday was Hat Day. On Wednesday, we were encouraged to dress professionally versus our typical workplace casual attire for Dress for Success Day, and on Thursday, we celebrated with one of our favorite annual "fun days," Pajama Day. 

Throughout the week, the Compliance and Contracting Department also organized scavenger hunts and bingo games, centered around trivia related to 180 Medical policies and procedures as well as compliance and ethics. This has been topped off with prizes as well as a few trips by everyone's desks to offer some tasty and healthy snacks to keep us going through the workweek.

Our entire company also had the chance to take part in voting for one of our employees our of multiple nominees who really shows a strong spirit of integrity and ethics at 180 Medical. This honor went to Lauren, one of our Billing Specialists. The co-worker who nominated her says, "Lauren remains ethical and honest in all her day-to-day decisions. She is quick to question anything that may not be compliant and shows high integrity."

compliance and ethics person of the year 180 medical 2017

Congratulations, Lauren! We're proud of you, as well as each one of our employees who work hard every day to exemplify the 180 Way.

As our Compliance and Contracting Department continues to work hard to keep our workplace updated with the latest insurance guidelines and compliance and ethics policies, we here at 180 Medical will continue to strive to do our best in every situation for you.

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About the Author:
Jessica has worked for 180 Medical for over 8 years. Her current job title is Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.