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180 Medical Receives BBB Torch Award for Ethics

by Jessica September 15 2016 08:48

torch award for ethics 2016



Recently, the Better Business Bureau (BBB) of Central Oklahoma announced this year's winners of their prestigious Torch Award for Ethics. 180 Medical is a proud recipient this year, and we couldn't be more proud to be named as a winner after the BBB's careful deliberation.  

180 medical 2016 bbb torch award

"Since our humble beginnings when Todd Brown first founded 180 Medical, we’ve been dedicated to upholding integrity and treating others with the 
accredited bbb company 180 medical
utmost of compassion," said Sharon Hodnett, our Director of Human Resources here at 180 Medical. "We’re truly honored to be recognized as a Torch Award recipient by such a prestigious institution as the Better Business Bureau."

 At 180 Medical, integrity is a key part of our core values, which we call "the 180 Way," so we work hard to maintain a strong sense of ethics and

 morality in everything we do. This not only creates a stronger, more reliable connection with our customers and the facilities with whom we work, it also helps relations between co-workers and our various departments. 

Even when it takes more time and effort on our part, we do what’s right every time. Because of our dedication to following the strictest guidelines, we are nationally accredited by the Accreditation Commission for Health Care (ACHC). At the end of the day, it feels good to know we've each given our best and done the right thing, and we are so proud to be named a winner of the BBB Torch Award for Ethics.

180 Medical is a nationally accredited provider of intermittent catheters and ostomy supplies. Our extensive product knowledge and world-class service keeps customers coming back. If you're in need of intermittent catheters or ostomy supplies, contact us today! 


About the Author:

Jessica has worked for 180 Medical for 7 years. Her current job title is Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.
 

180 Medical Honors Urology Nurses and Associates Week

by Jessica November 3 2015 18:19
Urology Nurses and Associates Week has begun as of this Monday, and we like to take time each year to emphasize the importance of this week. We issued a press release earlier to highlight our enthusiasm for this celebration of nurses and medical professional who work so hard to provide the care needed for their patients. 
Happy Urology Nurses and Associates Week from 180 Medical
180 medical representativeEach year, Urology Nurses and Associates Week takes place in the first week of November, dedicated specifically to the nurses, nurses' assistants, and other healthcare workers that have chosen the field of urology. Each of them serves a crucial role within the healthcare system. Some work primarily in continence care, providing the education and support our customers' need to live their lives as normally as possible. Others act in roles within oncology, surgery, cystoscopy, urodynamics, and more. No matter where they work and the position they serve, they provide a necessary role that is integral to their patients' well-being. 

As providers of intermittent catheters and other urological supplies, we interact with urology nurses daily, taking time to understand what is needed for their patients. We're grateful to all urology nurses, associates, and doctors for choosing 180 Medical to provide their patients with their needed catheter supplies along with top-notch customer service. Here are a few reasons why they choose us and consistently stick with us for patient referrals:

  • One-stop Referral Option: Nurses are busy, and convenience is one of the many reasons they choose 180 Medical for their patient referrals. 
    There's not a lot of time in their packed day to seek out a provider that can handle supply needs and is also contracted with that specific patient's insurance company. 180 Medical understands that nurses need a quick and efficient option to fill out a referral so that their patients can obtain the supplies they need. With 180 Medical, it's as simple as faxing or emailing the referral to us. From there, we work hard to process and verify the patient's insurance and call them within the same day during business hours. If we don't carry the supplies the patient needs, or if we happen to not be contracted with that patient's insurance, we personally handle finding and referring the patient to a company that can! This way, we make sure the patient can get their needed medical supplies, whether we end up supplying them or not. 
  • Individualized Care: At 180 Medical, we understand that every situation is different. Each patient's needs are as unique as the individuals themselves. Our customer specialists will work hard to get the best product for each patient, while working with the urology nurse's recommendations. We also take time to educate patients on how best to use a catheter hygienically, even offering time to help them with a step-by-step walk-through of the process of catheterization. This helps the referring nurse or associate to lessen any follow-up needs on their part. 
Urology Nurses and Associates Week was started to create awareness about the tireless effort that urology nurses perform, as well as the illnesses and conditions that cause urological issues, including spinal cord injuries, spina bifida, multiple sclerosis, neurogenic bladder, and more. While many people may feel some fear or concern after being told they will need to use catheters, whether short-term or permanently, urology nurses help by offering solutions that will allow the patient to feel comfortable with their daily routines including self-catheterization and other options. They not only teach them how to function as normally as possible once again; they provide the physical and emotional support that is often needed in these situations. Sometimes all it takes is a listening ear, other times it takes a guiding hand to show what is possible. Urology nurses have helped so many patients in so many situations, so it's impossible to describe all that they do and how they positively affect others' lives. 

We are proud of being able to act as an extension of the compassionate care and service of all of the urology nurses, doctors, and associates at their facilities. We encourage our readers to promote this well-deserved week. 

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4 Things to Look For When You Need Female Catheters

by Jessica October 1 2015 17:53
Whether you have just been instructed to start using intermittent catheters or you’ve been using them for years, it’s understandably pretty tough to find the right female catheter supplier who meets all of your needs. There are many catheter suppliers out there making big claims about what they have to offer, but not all are equal in terms of giving you unparalleled service on all fronts. Here are some things to look for as you seek out the right company for your intermittent catheter supply needs.

1. Personalized, superior customer service.

Your time is valuable, and your medical needs should be a top priority to a supplier. Look for companies that deliver unparalleled customer service. Instead of long hold times or automated menus, a company that cares about your needs will deliver a quick response time from a live person when you call customer support or access live chat on their website.  When you speak with someone, you should be treated as more than just another number. Good supply companies will have knowledgeable representatives who really listen, understand your needs, and help find the right intermittent female catheter for you, based on your prescription, lifestyle, preferences and prior experiences.  

2. Specialization in catheters.

180 medical 100 satisfaction guaranteeThere are lots of medical supply companies out there, but not all of them focus specifically on catheters. Companies that deal with all kinds of medical supplies may seem like a convenient option, but their brand and product availability may be limited, and their staff may not be very well-educated on what type of catheter might be best for your needs. 180 Medical, however, specializes only in intermittent catheters and ostomy products, so they carry all major brands and types, and their trained staff is educated about the product lines they offer and the advantages of each. With employees on staff who are also catheter-users, this particular company can provide firsthand guidance and information on purchasing and using catheters that other companies may not be able to do.

3. Direct Shipping.

Why inconvenience yourself by having to pick up supplies from a pharmacy or paying for shipping each time you order, when you can get your catheter supply delivered directly to your doorstep for free? This not only saves you time and money, it also protects your privacy. A good online female catheter outlet can ship the exact product you need quickly with no hassle.

4. They take care of the paperwork for you.

You’re already dealing with enough in your life. There’s no need to act as the middle man between your doctor’s office and your catheter supplier or have to figure out all the insurance paperwork for billing. Look for a company that can communicate directly with your physician for any needed documentation and bill your insurance for you.

180 Medical can do all this and more for you. Contact us today 
at (877) 688-2729.

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180 Medical Employee Spotlight: Confirmations Specialist

by Jessica July 1 2014 14:00
180 Medical is a national leader in the intermittent catheter industry, and we also provide ostomy and other related supplies. We recruit employees who are positive, hard-working individuals who want to enjoy going to work. We offer a competitive benefits package, extensive training, and many fun extras and perks. We were also named one of the Best Places to Work in Oklahoma once again in 2013.

This month, we're excited to feature Jamie, who works as a Confirmations Specialist at 180 Medical.


180 medical confirmations specialist employee spotlight


What do you do as a Confirmations Specialist?
As a Confirmations Specialist, I do many different tasks on a daily basis. My top priority is getting in touch with our customers to see if they are ready for their next order. Some of our other tasks include working on increased prescriptions, and obtaining documentation that lets us provide advanced products for our customers. I also work on prior authorizations, ABN renewals, and I am privileged to be one of the trainers for the department!


What do you love most about 180 Medical?
The positive environment. We just have the best people working together.  We are so team-oriented and strive to provide the best customer service.

180 Medical has many unique qualities, differing from our fundraising techniques to how we celebrate meeting our goals. I have had some of the most delectable treats since I have been a part of the 180 family! And who doesn’t like watching your fellow 180 Medical teammates get a pie in the face (it was for a good cause, I promise!)? Also, I love the laid back feel of the office since we are able to dress casually.


Anything you'd say to someone thinking about applying for a job here? 180 Medical Best Places To Work 2013
I would say DO IT! It will be one of the best decisions you'll ever make. I am so thankful every day for the relationships that I have made with our customers, as well as my teammates. The sweets and different treats are just an added bonus! I am actually excited to come into the office and see what the day holds in store. Not many people have the privilege of saying that and actually meaning it.


What's one of your favorite stories of how you helped a customer or a fellow employee here?
Being on the front lines and speaking with our customers every day, I have been able to hear many stories.

I called a customer one day, and before I could tell him who I was, he said, “I am so glad you caught me!” He went on to tell me that he had barely been at home between taking care of arranging two different funerals, but that he needed his supplies, so I confirmed his order. I told him that we extend our condolences to his loved ones and that if he needed anything, to just give me a call.

His next response brought tears to my eyes. He said that we aren’t just a company to him, but we are more like family. He let me know that we have always been there for him each month and had never let him down. It’s the little things like this that make me LOVE what I do.


What are some of your favorite things to do outside of work?
I love working on cars, playing softball and taking my two dogs to the lake. I also enjoy concerts and watching sports. I have lived in Oklahoma my whole life, so with that comes being an OU fan. Let’s face it, no one is better. 


What's a favorite quote that keeps you inspired?
Neither success nor failures are an accident.


Thanks to Jamie, and all the Confirmations Specialists who play such an integral role in the company.

If you're interested in becoming a part of the 180 Medical family, check out our available jobs and apply today!



180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 5 years and currently holds the title of Purchasing and Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.
 

What Sets 180 Medical's Ostomy Services Apart From the Rest

by admin June 17 2014 10:04
Maybe you've been searching for the right provider for your ileostomy, urostomy, or colostomy supplies, and you want to know a little more about 180 Medical and what we do. Before you take a look at the rest of our website and blog, check out this great article written by one of our Ostomy Specialists, Heather.

heather ostomy specialist

180 Medical was founded over 10 years ago with the ultimate goal of helping turn people’s lives around by supplying the products that could make a difference in the quality of their lives. It has also been our mission to provide education, unparalleled service, and a wide variety of the top brands and products that allow our customers to get exactly what they want and need.

When we began to provide ostomy supplies, we made it our goal to give this same great level of service to those in need of ostomy equipment.

Here is what we’ve done to make sure you receive the superior care you deserve!

We are Ostomy Specialists.

Each Ostomy Specialist goes through rigorous initial training on the various ostomy types and the current products available, so when you call 180 Medical, you can be confident you aren't talking to just an order-taker. We continue to receive additional training to make sure we are up-to-date on the newest products and technology. This enables us to make sure you get the best product available for your needs and to help you work through any issues you may have to achieve the best results.

We Focus on Compassion.

We understand thatthese supplies are vital to maintain your desired quality of life, and we do everything within our power to make the whole process easier for you. When you call us on the phone during business hours, there is no hassle of confusing automated menu options or long wait times. You'll speak to a live receptionist who will then direct you to one of our available specialists.

Here at 180 Medical, we make it a point to hire compassionate people who love what they do and care about others, so you know that each time you call to speak with us, you're talking to someone who not only cares about how you are doing but is also ready to listen and help you.

ostomy testimonial 180 medical

We Work with Your Insurance.

We understand that sometimes insurance coverage can be confusing, and you may not know how your plan covers your supplies when you call us the first time. You can rest easy, knowing that we will verify your benefits and then give you a detailed explanation on how your insurance covers your needed supplies. In addition, we handle getting any necessary documentation and prescription from your doctor's office, and we bill your insurance, so you don't have to worry!

We Have a Direct Connection with Ostomy Nurses.

Because we believe in supplying the very best products to you, we specialize in ConvaTec ostomy supplies. ConvaTec is a global medical products and technologies company that is dedicated to producing top-quality products. Since we are a preferred provider, we work closely with them to make sure you get the best care and products possible. Due to this relationship with ConvaTec, we experience a smaller number of back-orders and have access to their full line of ostomy products, including the latest and greatest!

If you are having any problems (such as skin irritation, etc.) or having trouble getting your ostomy supplies to stay on, we have the ability to get you in direct contact to a certified Ostomy Nurse that can partner with you to explore all of your options to achieve the best results possible. We work with these nurses on a daily basis and they share our same passion for taking care of you!


These are just a few of the reasons why 180 Medical is one of the fastest-growing medical supplies companies in the nation. Contact us today to find out why so many are choosing and sticking with 180 Medical for all of their ostomy needs!

180 Medical Ostomy supplies
  

180 Medical News: Introducing Our New Live Chat Feature

by Jessica May 15 2014 10:39
We are very excited to officially announce a brand new feature to 180 Medical's website!

We now have a Live Chat option to further assist you with your needs and questions, as we continue our dedication to giving you a the best customer service experience possible.

180 Medical live chat


You may have a pretty busy schedule ahead of you, and we understand that squeezing in a phone call in the middle of your day isn't always the easiest option. For many working people, the phone may not be the most convenient mode of contacting us during our business hours.

Now there's another option available for you, all at the convenience of the nearest computer with an internet connection!

Whether you just want to inquire about setting up an account and receiving supplies from 180 Medical or if you are already an existing customer, you can use this chat for many options during business hours to connect with one of our Client Specialists.

  • Track your orders;
  • Confirm upcoming shipments;
  • Update your address, phone numbers, or other contact information;
  • Get help in finding a specific resource on our website;
  • Request information;
  • and more!

As soon as you go to our website, you'll see a "Live Chat" button in the bottom right hand corner.

180 medical website feature live online chat


Simply click on this button to access our pop-up Live Chat to connect with an available specialist and begin your inquiry!

As we continue to improve our already incredible customer service experience, we're very proud to begin offering you this easy alternative to contacting us by email or phone. Give it a try today and connect with one of our trained, friendly specialists in real time!

180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 5 years and currently holds the title of Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.
 

180 Medical Now Supplies Ostomy Products

by Jessica April 29 2014 16:02
Having a hard time finding a provider of medical supplies for your ostomy needs? If you're looking for a dependable, compassionate company that understands where you're coming from and what supplies you need, look no further than 180 Medical!

If you've heard of 180 Medical, you may already know that we are one of the top suppliers of intermittent catheters in the nation, and there's a reason for that. We consistently provide reliable service, and we aim to treat you and your needs as we would for a member of our own families.

We are now a proud supplier of ConvaTec's high-quality line of ostomy products, and we have a highly-trained group of Ostomy Specialists that help you find the right ostomy supplies for your needs, whether you have a colostomy, ileostomy, or a urostomy.

Our educated and compassionate staff will gladly:

  • discuss and help stabilize your current process for using ostomy products
  • explain your insurance coverage so you fully understand how your insurance will cover the products, and what, if any, out-of-pocket costs you may have
  • set you up on a regular shipping schedule so you don't have to worry about remembering to reorder
  • offer you a listening ear

180 medical ostomy testimonial


If you're ready to experience the 180 Medical difference, contact us today by filling out our online inquiry or give us a call at 1-877-688-2729 to speak to one of our highly trained, friendly specialists.


About the Author:

Jessica has worked for 180 Medical for 4 years and currently holds the title of Purchasing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.
 

So You've Been Told You Need to Start Using Catheters. Now What?

by Jessica March 31 2014 11:30
Change is not always easy. It's completely natural to feel some fear when your doctor tells you that you will need to use intermittent catheters going forward as part of your treatment plan.

We here at 180 Medical understand how daunting it can feel to be told that your life will be different going forward, whether due to injury, surgery, disease, or another diagnosis that requires the use of catheters.

Some of our employees and Todd Brown, 180 Medical CEO and foundereven our founder, Todd Brown, have experienced the transition to life in a wheelchair after a spinal cord injury. They understand what it's like to face new challenges after leaving the rehabilitation hospital and the long process of finding and adjusting to the use of various medical supplies specifically for their needs. They continue to use intermittent catheters (among other supplies) every single day, so these employees have a personal experience to share with you -- not just with the process of intermittent catheterization but also a true understanding of those initial feelings of concern over this new process that will be a part of your life, whether temporarily or long-term, depending upon your health professional's prescribed treatment plan.

While your doctor should be your go-to for medical advice, 180 Medical is committed to being a support for you by giving the best service possible while also providing you with the resources and education you need to feel fully informed and comfortable with this new process.

Give us a call today to experience the quality service and care that 180 Medical is ready to give you! You'll find a listening ear from a well-trained, compassionate specialist who can help you through the transition to self-cathing.
  


About the Author:

Jessica has worked for 180 Medical for 4 years and currently holds the title of Purchasing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.
 

180 Medical Customer Review

by kier January 2 2014 10:57

Special thanks to one of our customers for sending this thoughtful email to us to start our new year off right! We truly have the best customers.

"I just want to express my admiration for what I believe to be one of the best-run customer-oriented organizations it has been my pleasure to encounter. You should be the model for every new business. Your people are pleasant, helpful and always pro-actively involved with each customer's needs. And you send Christmas cards! Don't ever change!"
   

Insurance Open Enrollment Has Begun!

by Jessica October 22 2013 12:59
health insurance enrollmentWith the new changes being implemented by the Affordable Care Act, you may already be looking to enroll in an insurance plan or change your existing insurance coverage. Or you may be somewhat in the dark about what this change means for you! 180 Medical wants to make sure you have the information you need to get the best coverage for your situation.

Open enrollment time for the Health Insurance Marketplace on began on October 1st and ends on March 31, 2014, and it will occur once a year going forward. During this window of time, those who are eligible can choose the health insurance that works best for their particular needs. You may be able to pick and choose among various options like monthly premium costs, deductibles, co-pays, and dropping or adding coverage. 

If you have Medicare or Medicaid, or if your employer chooses your insurance plan, or you are satisfied with your current insurance plan, you do not have to do or change anything.

Are you eligible and considering changing your current insurance provider? Before making a selection, ensure you will keep continued access to the best service available in today’s market and contact us! This way you check to see if 180 Medical participates in your new plan’s network. We are in network and accept many private insurance plans, along with Medicare and most Medicaid programs.

To learn more about Open Enrollment Period, please go to www.healthcare.gov.



180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 4 years and currently holds the title of Purchasing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.