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A Day in the Life of a 180 Medical Client Specialist

by admin July 18 2013 13:38

180 Medical is a national leader in the urologic supply industry. We recruit employees who are hardworking individuals that want to enjoy going to work. We offer a very competitive benefits package, extensive training, and fun extras. 180 Medical was named one of the Best Places to Work in Oklahoma.

Name: Micah

Position: I am a Client Specialist.

How long have you worked for 180 Medical: I have been here one year as of this month.

What do you do as a Client Specialist: I contact new customers to arrange for their catheter orders and generally provide customer service and education for them.

[Editor's Note: Client specialists at 180 Medical contact new customers to arrange for their catheter orders. We discuss how their insurance will cover their supplies and when they can expect their first order to arrive, and we answer any other questions that may come up during the conversation. We also talk about how to use their supplies and the best way to prevent the recurrence of Urinary Tract Infections by using catheters once and then throwing them away. Client specialists always like to make sure the customer fully understands everything. On top of handling new customers, Client Specialists also take incoming calls throughout the day from existing customers and handle any questions or concerns they may have. Client specialists a big part in maintaining 180 Medical’s top quality customer service!]

What is your favorite thing about 180 Medical: I love the positive atmosphere. I come to work every day to work with enthusiastic people who enjoy being here.

Why you like working for 180 Medical: I like working for a company where I feel like I’m helping people. I go home at the end of the day knowing that the people I’ve talked to are going to get much-needed medical supplies.

Something unique about 180 Medical: Movie days!

Favorite patient story or favorite story about how you helped a customer: I talk to so many interesting patients that it might be hard to pick one. I remember one guy who had MS and decided he wasn’t going to let it hold him back. He was biking from Florida to Vancouver to California and called me from the road to arrange a shipment of catheters to one of his campgrounds along the way.

Tell us a little bit about yourself: Before I worked at 180 Medical I worked in car insurance. I collect board games for a hobby and I’m an avid reader. My bucket list includes traveling in Europe and publishing a novel.

180 Medical offers a variety of positions in different departments, with opportunities for growth and development within our company. To view career opportunities, visit www.180medical.com/careers.


About the Author:

Trish has worked for 180 Medical for almost three years, as the Nebraska Office Coordinator. She lives in Nebraska, with her husband and daughters.
   
             

Learning to Self-Catheterize With Limited Hand Dexterity

by billf May 8 2013 11:51

bill fullertonMany medical conditions and injuries can cause limited hand dexterity. 180 Medical strives to make it easy for everyone to find a urinary catheter to fit each patient’s lifestyle, including those with limited hand dexterity. Our Catheter Specialists are well-trained in the best products, and what your insurance will and will not cover.

My name is Bill, and I am a C-5/6-quadriplegic. I have been living with my spinal cord injury for around 25 years, so today, I'd like to share a few of my personal tips and tricks for cathing with limited hand dexterity.

One of the first things to consider when catheterizing with limited hand dexterity is how to access your urethra. There are many products available on the market to assist quadriplegics and those with limited hand dexterity with the self-cathing process. Hands-free cathing mirrors, knee spreaders, and even the MTG Eagle Board are all great options, however I’ve found that the most effective solution is something that’s probably already in your home.

I use a manual wheelchair, and have found that the best way to hold my pants and underwear open is to use a plastic hanger or a bungee cord. You can take the hook of the plastic hanger, hook your pants and underwear on it, stretching the triangle part of the hanger around one of your knees. But, be careful not to break it. This should give you adequate access and provide a hands-free cathing experience.

You can also use a bungee cord by putting the hooks on your pants and underwear and then stretching the cord around one of your knees. Some companies offer special hooks shaped like a C that are designed to wrap around your pants and then around the front of your wheelchair seat.

Grasping the catheter can be quite difficult with limited hand dexterity, depending on your condition. Personally, my hands do not work at all. I have found the best way to get a good grip on the catheter is to use my forefinger from one hand, and my thumb on the other hand to grasp the catheter. I am able to get a very good hold on it by doing this.

If you're a quadriplegic and new to cathing, don't let yourself get discouraged too soon. It may take some time to get your process figured out. When I first started trying it took me up to 30 minutes to cath, I am now able to complete the process in about 10 minutes.

There are many resources online to help guide you through the cathing process, including our very own How To Catheterize guide. Our top priority at 180 Medical is to provide the best support for our customers as we possibly can, so don’t hesitate to contact us at any time and we’ll walk you through the process.



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bill fullertonAbout the Author:

Bill has worked for 180 Medical for almost ten years in various positions within the company. He works at the180 Medical corporate headquarters in Oklahoma City, OK. He often speaks to customers about adjusting to life after a spinal cord injury.
   

180 Medical’s Number One Goal is Customer Service

by admin April 5 2013 12:28
180 Medical is a company founded by and an employer of persons with spinal cord injuries.  As such, our ability to help customers transition from the hospital to daily life is unsurpassed in this industry.  Small things can make a difference, especially to those suffering from spinal cord injuries and other urologic issues. Quite often, new customers wish to talk with staff members who know personally the anxieties they face; people who speak from personal experience on how to properly use catheters or reduce infections. Our customer education, prevention measures, and counseling clearly set us apart from other companies in the industry.

180 Medical offers a one-stop referral option, for your urological needs, to make sure you don’t get lost in the shuffle. If we are out of network with your health plan, we will personally handle the referral to a supplier that does.



180 Medical began as a small regional company with the goal of growing its business by providing the best customer service in our industry. When you call 180 Medical for your urologic needs, you reach a live person, not a recording. The goal of each of our employees is to make the lives of our patients and the patient’s families easier. We strive to excellence every day. YOU are our #1 priority!

180 Medical also offers How to Cath booklets, for men, women, children, and also come in Spanish. We have a DVD with step by step cathing instructions.

Feedback from our customers:

"Mr. Todd Brown, I just got off the phone with Justin and we set up my new account. Justin was personable, listened to me, gave me factual advice and was completely professional. In addition, I watched you on your instructional DVD and the confidence you showed made it easier for me to begin using a catheter. You could increase your prices ten times and I would still be a loyal customer. THANK YOU and Best wishes to you, your family and your entire staff and HAPPY HOLIDAYS!"

"I am continually impressed with 180 Medical. Everyone I have spoken with is so nice and really goes the extra mile to make people happy. The customer service is fabulous! I am so grateful to work with you!"

“I have had the best service with 180 Medical. Everyone is so courteous and friendly. I appreciate everything 180 does for me.”-Beatriz R.

“We had our shipment the next day, just like we needed! It was wonderful to see that kind of dedication to help someone like me. I really needed those supplies and no place else carried what I needed.”- Brandon W.

At 180 Medical, we are committed to providing our customers with the absolute best product and customer service available in the industry. We treat each and every customer exactly the way we would treat a member of our own family.

We have a 100% Customer Satisfaction Guarantee. If we fail to meet your expectations, we will refund any out of pocket expenses incurred during your most recent shipment. If you’re ever dissatisfied with a catheter product, let us work with you to find a catheter product that works best for you! We are very confident in our employees and the level of service we provide, and we’ll never hesitate to work.


About the Author:

Trish has worked for 180 Medical for almost three years, as the Nebraska Office Coordinator. She lives in Nebraska, with her husband and daughters.