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180 Medical Employee Spotlight: Confirmations Specialist

by Jessica July 1 2014 14:00
180 Medical is a national leader in the intermittent catheter industry, and we also provide ostomy and other related supplies. We recruit employees who are positive, hard-working individuals who want to enjoy going to work. We offer a competitive benefits package, extensive training, and many fun extras and perks. We were also named one of the Best Places to Work in Oklahoma once again in 2013.

This month, we're excited to feature Jamie, who works as a Confirmations Specialist at 180 Medical.

180 medical confirmations specialist employee spotlight

What do you do as a Confirmations Specialist?
As a Confirmations Specialist, I do many different tasks on a daily basis. My top priority is getting in touch with our customers to see if they are ready for their next order. Some of our other tasks include working on increased prescriptions, and obtaining documentation that lets us provide advanced products for our customers. I also work on prior authorizations, ABN renewals, and I am privileged to be one of the trainers for the department!

What do you love most about 180 Medical?
The positive environment. We just have the best people working together.  We are so team-oriented and strive to provide the best customer service.

180 Medical has many unique qualities, differing from our fundraising techniques to how we celebrate meeting our goals. I have had some of the most delectable treats since I have been a part of the 180 family! And who doesn’t like watching your fellow 180 Medical teammates get a pie in the face (it was for a good cause, I promise!)? Also, I love the laid back feel of the office since we are able to dress casually.

Anything you'd say to someone thinking about applying for a job here? 180 Medical Best Places To Work 2013
I would say DO IT! It will be one of the best decisions you'll ever make. I am so thankful every day for the relationships that I have made with our customers, as well as my teammates. The sweets and different treats are just an added bonus! I am actually excited to come into the office and see what the day holds in store. Not many people have the privilege of saying that and actually meaning it.

What's one of your favorite stories of how you helped a customer or a fellow employee here?
Being on the front lines and speaking with our customers every day, I have been able to hear many stories.

I called a customer one day, and before I could tell him who I was, he said, “I am so glad you caught me!” He went on to tell me that he had barely been at home between taking care of arranging two different funerals, but that he needed his supplies, so I confirmed his order. I told him that we extend our condolences to his loved ones and that if he needed anything, to just give me a call.

His next response brought tears to my eyes. He said that we aren’t just a company to him, but we are more like family. He let me know that we have always been there for him each month and had never let him down. It’s the little things like this that make me LOVE what I do.

What are some of your favorite things to do outside of work?
I love working on cars, playing softball and taking my two dogs to the lake. I also enjoy concerts and watching sports. I have lived in Oklahoma my whole life, so with that comes being an OU fan. Let’s face it, no one is better. 

What's a favorite quote that keeps you inspired?
Neither success nor failures are an accident.

Thanks to Jamie, and all the Confirmations Specialists who play such an integral role in the company.

If you're interested in becoming a part of the 180 Medical family, check out our available jobs and apply today!

180 medical jessAbout the Author:

Jessica has worked for 180 Medical for 5 years and currently holds the title of Purchasing and Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.