Why Choose 180 Medical?

Customer Service That Helps Make Getting Your Supplies Easier

We know getting the supplies you need can feel overwhelming, especially when insurance and prescriptions are involved. Our team helps coordinate those details, answer your questions, and support you from your first order through ongoing reorders.

From verifying insurance and working with your healthcare provider to helping you understand covered product options, we’re here to make the process of getting your supplies as simple as possible.

Caring Support From People Who Understand

180 Medical was founded in 2002 by Todd Brown after his spinal cord injury. His experience helped shape his mission to create a specialized medical supplies company focused on providing the very best customer service and the kind of support that can help turn lives around.

Choosing a catheter or ostomy supplier can feel personal because the supplies themselves are personal. At 180 Medical, you’ll work with friendly, trained specialists who understand that your questions, comfort, and privacy matter.

We also have employees with personal experience using catheters and ostomy products. That firsthand understanding is just part of the respectful, compassionate support 180 Medical is known for.

Trusted by Customers Nationwide

Many customers choose and stay with 180 Medical for our friendly, reliable service and the peace of mind that comes from knowing their supplies are handled with care.

From insurance and product questions to discreet shipments delivered to their door, our team is here to help customers get what they need, when they need it.

Check out our customer reviews and what they say about their experiences with 180 Medical.

180 Medical Customer Service FAQ

What is the 180 Medical phone number?

You can call 180 Medical toll-free at (877) 688-2729. You’ll be greeted by one of our friendly US-based representatives, ready to help.

You can also reach us through live chat on our website during business hours or fill out the secure contact form on our website.

What can 180 Medical customer service help with?

180 Medical customer service can help you with product and order questions, understanding your insurance benefits for the catheter or ostomy supplies you need, and general support.

Our award-winning service doesn’t stop at the first order. We’re here to help with any account updates, shipment questions, product needs, and reordering.

What if 180 Medical is out-of-network with my insurance?

180 Medical is contracted with thousands of insurance plans, including Medicare and state Medicaid plans. Wondering if we’re contracted with your insurance plan? Get started by verifying your insurance.

If we’re not in network with your insurance, we won’t leave you stranded. We’ll work to connect you with an in-network supplier that meets your needs.

Can I reorder my supplies online?

Yes. Customers can use the My.180Medical Customer Portal or the My 180 Medical app to reorder supplies, track shipments, request account updates, make payments, and securely chat with a representative.

Is 180 Medical a trusted medical supply company?

180 Medical is nationally accredited by the ACHC (Accreditation Commission for Health Care) and maintains an A+ rating with the Better Business Bureau.

We’re the #1 rated Medical Supply Store on Trustpilot. We’ve also received recognition from the GHP Global Excellence Awards as the Best Catheter and Ostomy Products Supplier, and we’ve been named the Best Medical Supply Company in The Journal Record Reader Rankings.

Contact 180 Medical Customer Service

Whether you need help with an order, product question, insurance issue, or reordering supplies, 180 Medical is here to support you.

Contact 180 Medical customer service today or request free samples to get started.