Meet the 180 Medical Team
For more than 20 years, 180 Medical has helped people get the catheter and ostomy supplies they need with reliable service and caring support.
Our team is here to make the process easier, from answering product questions and helping with insurance and billing to packing our customers’ orders with care. Each department works together to provide the customer service you deserve.
Meet Some Employees on the 180 Medical Support Team
Each of our employees contributes to providing our customers with the best possible service experience. Here are just a few of the many amazing support team members who work together to help our customers each day.
Documentation Specialist – Melissa
Melissa has worked for 180 Medical for three years now, and she really loves what she does here. Our Documentation Specialists are often one of the first of our 180 Medical support team to speak with each new customer.
“I love getting to play a part in helping our customers get the supplies they need! Knowing that what I do makes a difference in someone’s life and helps them get their much-needed medical supplies is so fulfilling,” says Melissa.
First, they work quickly to verify each customer’s insurance plan. This is the first step in helping our customers better understand their insurance coverage for their catheter and ostomy supplies.
Also, our Documentation Specialists review incoming prescriptions and progress notes to ensure they meet insurance coverage requirements.
Client Specialist – Franklyn
Franklyn has worked as a Client Specialist for over ten years. He is a valuable part of our 180 Medical support team, helping both our English and Spanish-speaking clients.
So, what do our Client Specialists do at 180 Medical? Franklyn says, “Our role is to speak with our customers and help set up and manage their accounts. I help them with their medical supply orders and answer their questions while finding the right products for each individual. All of this is to make sure we’re doing our absolute best for each customer and their health.”
In addition, 180 Medical’s Client Specialists always follow up after the first order and offer easy reordering options. We want to make sure you’re fully satisfied, so we provide the ongoing compassionate support you need for as long as you need us.
Product Specialist – Jennifer
As a Product Specialist, Jennifer interacts with many people who are brand-new to 180 Medical. “I help them find the catheter supplies that will work best for them while keeping them safe, sterile, and comfortable.”
In addition, Product Specialists interact with existing customers when they call with questions about products or to make changes to their orders.
She says, “For me, the best accomplishment comes from knowing you help turn people’s lives around.”
Shipping Specialist – Travis
Travis has been a Shipping Specialist with 180 Medical for eight years. As part of our Shipping Specialist team, he’s responsible for putting together and shipping our customers’ orders.
This involves carefully reviewing each order slip, including the product number and the quantity needed. Then, he pulls each item in the correct quantity from our shelves, packages them carefully, and prepares them for discreet shipment to our customers’ doors.
With an amazing 99% order accuracy rate in the warehouse, we’re truly proud of our Shipping Specialists at the 180 Medical warehouse. They do their best every day to ensure our customers receive the right supplies on time.
Patient Advocate – Steve
Steve has been living with quadriplegia due to a spinal cord injury since 1988. As a 180 Medical Patient Advocate, Steve uses his firsthand experience to provide customized support and resources for those who are newly injured and adjusting to using catheters.
More than anything, Steve loves helping people believe in what’s still possible for them after a spinal cord injury. “I think most don’t believe they can do it until they see someone else in their condition actually do it.”
Steve also helps patients out by sharing more about the compassionate service they can receive from 180 Medical. “They often have so many things going through their heads already, so it’s comforting to them to hear that their supply needs will be taken care of quickly and accurately.”
We Truly Love What We Do!
