Our 100% Satisfaction Guarantee

At 180 Medical, we want you to feel confident in the service and supplies you receive from us. Our goal is to make sure you get the right catheter or ostomy supplies with the very best customer service.

Our founder, Todd Brown, knows firsthand how much it matters to have reliable service, helpful support, quality supplies delivered on time, and people who follow through. That’s why he created 180 Medical, and that mission is still part of our standard of care today.

How Our Satisfaction Guarantee Works

It’s our mission to ensure your needs are met and that you’re fully happy with the service and supplies you receive from 180 Medical.

If you ever receive a catheter or ostomy product from 180 Medical that is substandard or does not meet your needs for any reason, you can return the unused product within 30 days of receipt for a full refund.

Need Help?

If you have a concern about your order, delivery, or products, please contact us as soon as possible.

We appreciate the opportunity to serve you, and we’ll do our best to resolve any concerns with care, respect, and clear communication.