Getting Started With 180 Medical
1. Contact us.
Fill out the form to the right to be contacted by one of our friendly, trained Specialists, access our Live Chat feature, or give us a call directly to experience our customer service firsthand with no annoying automated systems; you’ll speak to a live person every time you call during our business hours.
To start your first order with 180 Medical, we’ll just need a few things from you:
- Your insurance information to verify
- Your treating health care provider’s name and office phone number
- Your supply needs for intermittent catheters and/or ostomy products
2. We’ll go back over the details with you to make sure we’ve got everything right for you.
Once we have your insurance verified, your Specialist will contact you to discuss your insurance coverage and allowable amounts, any possible out-of-pocket costs based on your coverage, go over your doctor’s plan of care, and how you prefer to handle your future supply orders. We’ll let you know when you can expect your first order to arrive.
In the meantime, we handle getting any necessary documentation (including a prescription) or authorization that your insurance company may require. We also handle all direct billing to your insurance for free!
3. Sit back, relax, and wait for your supplies to be delivered right to your door!
You can get a tracking number sent to your email address as soon as your package is picked up from our warehouse, so you can know when to expect your supplies. After your first order, your Specialist will contact you again just to make sure you received the order and see if you have any additional questions or concerns at that time.
As always, any time you have a question or concern, 180 Medical is here for you. We look forward to supplying you with the products you need along with the compassionate service that you deserve!