How to Reorder Your 180 Medical Supplies
When it’s time to reorder, we offer several easy ways to confirm or adjust your supplies, including the My 180 Medical Customer Portal.
Choose How You’d Like To Reorder Your Supplies with 180 Medical
We offer several easy ways for our customers to reorder and confirm their upcoming catheter or ostomy supply orders.
My 180 Medical Mobile App for Tablets and Smartphones
You can use the My 180 Medical mobile app to confirm your next order and manage other tasks without having to make a call, including:
- View bills and pay balances
- Make updates to your information
- Get reminders for reordering
- Track shipments
- Complete paperwork
- And more!
Are you a new customer who hasn’t yet registered to access your account online? Just go to the sign-in page at My.180Medical.com and click “Create An Account.” From there, just follow the steps.
Then you can download the My 180 Medical app from the Apple App Store or Google Play to easily access your account in just a few taps.
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My 180 Medical Online Customer Portal
Prefer to access your account with your computer? Just sign in to your secure portal with 180 Medical to confirm your orders and manage your account easily online.
If you prefer to reorder by email, just provide 180 Medical with the email address you check most regularly.
About 10 days before your scheduled shipment, we’ll send you an order confirmation email. Just select Refill Now and follow the prompts to verify your information and supply needs.
Text Message
Depending on your insurance requirements, you may be eligible to confirm your 180 Medical orders with a quick text message. No link or login required.
When it’s time to check in on your supply needs, you’ll receive a text. Then, all you have to do is reply “Y” to confirm or “N” to cancel. No need to click a link or sign in to your account.
Phone Call
If you prefer to receive a phone call and hear from our friendly specialists, just let us know. We can reach out by phone when your order is due to ship to check on your supply needs.
Reordering and Order Confirmation FAQs
Here are a few quick answers to all your common questions about reordering your catheter and ostomy supplies with 180 Medical. For more quick answers about how to manage your 180 Medical account, check out the 180 Medical Help Center!
Why do I need to confirm my order before it ships?
Some insurance plans, including Medicare, Medicare Advantage plans, and some state Medicaid programs, require you to confirm that you still need your catheters or ostomy supplies before each recurring order can ship, even if you’re on an automatic shipment plan.
Confirming your order also gives you a chance to update us with your supply needs as they change and help prevent overstock, shortages, and billing issues.
What information do you need to reorder and confirm my supply needs?
We may ask you to:
- Verify our name and date of birth.
- Confirm that you need your next shipment.
- Let us know if your supply needs have changed.
Depending on your insurance plan, we may also be required to ask whether you’re currently receiving home health services.
Medicare customers no longer need to count their remaining supplies on hand, although requirements for other insurance plans may vary.
Can I confirm my order without a phone call?
Yes. You can confirm your orders through the My 180 Medical App, the My 180 Medical online customer portal, or by email. Depending on your insurance, text message confirmation may also be available.
Let us know how you prefer to be contacted for reordering your medical supplies, and we’ll update your account.
What happens if 180 Medical can’t reach me to confirm my order?
We’ll make multiple attempts to contact you, but we can’t ship your order until your order is confirmed.
If you miss a call, text, email, or app notification, contact us as soon as possible to avoid a delay.
Keeping your phone number, email address, shipping address, and any travel plans current with us can help us reach you when it’s time to reorder.
Why do you need to ask if I’m receiving home health services?
If you have Medicare or a Medicare Advantage plan, home health services can affect who is responsible for providing certain medical supplies and how those supplies are billed. Asking helps us prevent overlapping claims and protects you from billing delays.
When your home health services end, we may need to receive discharge information or documentation from the agency before we can resume your regular supply orders.
My supply needs haven’t changed. Can you just ship my orders without contacting me?
We can set you up on an automatic shipment schedule. However, many insurance plans, including Medicare, require us to verify that each refill of your orders is still needed before it ships out.
Because of this requirement, recurring catheter and ostomy supply orders cannot be shipped without your confirmation, even when your needs don’t change.
You can quickly confirm your next order through the My 180 Medical app or portal, or by email, phone call, or text.
Do I need to count my supplies before confirming an order?
Medicare customers do not need to count each remaining product in their current supply. You only need to confirm that you need your upcoming order.
Requirements for other insurance plans may vary.
Need More Help?
Find answers about reordering, shipping, returns, tracking deliveries, managing your account, and more in the 180 Medical Help Center or contact our specialists.