Question 1

Why do I need to confirm my order before it ships?

Accepted Answer

Some insurance plans, including Medicare, Medicare Advantage plans, and some state Medicaid programs, require you to confirm that you still need your catheters or ostomy supplies before each recurring order can ship, even if you're on an automatic shipment plan. Confirming your order also gives you a chance to update us with your supply needs as they change and help prevent overstock, shortages, and billing issues.

Question 2

What information do you need to confirm my order?

Accepted Answer

We may ask you to: Verify your name and date of birth. Confirm that you need your next shipment. Let us know if your supply needs have changed. Depending on your insurance plan, we may also be required to ask whether you're currently receiving home health services. Medicare customers no longer need to count their remaining supplies on hand, although requirements for other insurance plans may vary.

Question 3

Can I confirm my order without a phone call?

Accepted Answer

Yes. You can confirm your orders through the My 180 Medical app, the My 180 Medical online customer portal, or by email. Depending on your insurance, text message confirmation may also be available. Let us know how you prefer to be contacted for reordering your medical supplies, and we'll update your account.

Question 4

What happens if 180 Medical can't reach me?

Accepted Answer

We'll make multiple attempts to contact you, but we can't ship your order until your order is confirmed. If you miss a call, text, email, or app notification, contact us as soon as possible to avoid a delay. Keeping your phone number, email address, shipping address, and any travel plans current with us can help us reach you when it's time to reorder.

Question 5

Why do you need to ask if I'm receiving home health services?

Accepted Answer

If you have Medicare or a Medicare Advantage plan, home health services can affect who is responsible for providing certain medical supplies and how those supplies are billed. Asking helps us prevent overlapping claims and protects you from billing delays. When your home health services end, we may need to receive discharge information or documentation from the agency before we can resume your regular supply orders.

Question 6

My supply needs haven't changed. Can my orders ship automatically?

Accepted Answer

We can set you up on an automatic shipment schedule. However, many insurance plans, including Medicare, require us to verify that each refill of your orders is still needed before it ships out. Because of this requirement, recurring catheter and ostomy supply orders cannot be shipped without your confirmation, even when your needs don't change. You can quickly confirm your next order through the My 180 Medical app or portal, or by email, phone call, or text.

Question 7

Do I need to count my supplies before confirming an order?

Accepted Answer

Medicare customers do not need to count each remaining product in their current supply. You only need to confirm that you need your upcoming order. Requirements for other insurance plans may vary.

How to Reorder Your 180 Medical Supplies

Choose How You'd Like To Reorder Your Supplies with 180 Medical

My 180 Medical Mobile App for Tablets and Phones

My 180 Medical Online Customer Portal

Email

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Reordering and Order Confirmation FAQs

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