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Our 100% Satisfaction Guarantee

100 percent guarantee

Here at 180 Medical, we are passionate about what we do. We are fully committed to providing the best intermittent catheters and ostomy supplies available in the market along with giving the most exceptional service. We feel the best way to build a long-lasting relationship with our customers is to treat each and every one exactly as we would treat a member of our own family – with integrity, compassion, and care.

Our founder Todd Brown’s personal guarantee is that when you choose 180 Medical you will be treated to a level of customer service, unlike anything you’ve experienced before!  View His Story

That’s why we offer a 100% satisfaction guarantee. If you ever receive a catheter or ostomy product from us that is substandard or does not meet your specific needs for any reason, simply return the unused product within 45 days of receipt for a full refund. To get the process started, just contact us to speak with one of our Client Specialists to discuss the details of how to get your package back to our warehouse.

We thank you for doing business with us and look forward to serving you for as long as our supplies are needed.

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"Extremely impressed! I am an RN as well as a patient and this was the best experience of all DME companies."

Elizabeth H.