How to Reorder Supplies with 180 Medical
This information was reviewed and updated for accuracy on August 1, 2025.
At 180 Medical, we make the process of restocking your catheters and/or ostomy supplies practically effortless.
Instead of calling in each time you’re ready for a new order, start taking advantage of our automated shipping schedule with these easy reordering options.
3 Easy Ways to Reorder Your Catheter or Ostomy Supplies
We offer several super easy ways for our customers to reorder and confirm their upcoming catheter and ostomy orders quickly and easily.
1. Reorder with the secure My 180 Medical mobile app or online customer portal.
With the My 180 Medical mobile app for smartphones and tablets, it’s a snap to confirm your supply needs and reorder your next shipment. If you prefer to only access the secure portal on your computer, the My.180Medical portal is an easy option.
With My 180 Medical, you can complete all kinds of tasks without ever having to make a phone call. You can:
- View bills and pay balances
- Make updates to your contact information, healthcare provider on file, and insurance info
- Get reminders for reordering
- Track shipments
- Complete paperwork
- And more!
Are you a new customer who hasn’t yet registered to access your account online? Just go to the sign-in page at My.180Medical.com and click “Create An Account.” From there, just follow the steps.
Then you can download the My 180 Medical app from the Apple App store or Google Play for easy access to your account in just a few taps.
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2. Confirm your order by email
If you prefer to avoid a phone call, we understand. That’s why we offer confirmation by email. Just provide 180 Medical with a working email address that you check regularly.
Then we’ll send you an order confirmation email around ten days before your scheduled shipment. Just click the ‘Refill Now’ button, then follow the prompts to:
- Enter the name and date of birth of the customer receiving supplies
- Verify the shipping month
- Let us know whether you are currently receiving home healthcare
- Input the number of supplies you currently have on hand
Have more questions about the order confirmation process? Get answers to your FAQs about confirming orders.
3. Confirm your upcoming order by phone or text message.
Prefer to talk to someone on the phone to reorder your supplies? We love hearing from you! Or would you rather just get a text when it’s time to confirm your orders? That’s easy too. Just let us know how you’d like to be contacted, and we’ll adjust your account accordingly.
Then our friendly Confirmation Specialists will start reaching out to contact you by phone or text (depending on your preference) you when your order is due to ship soon (typically seven to ten days before your scheduled shipment). We’ll check in with you on how you’re doing on supplies, and at that time, we can go over whether you need to confirm, adjust, or push back your order.
Did you miss a call from 180 Medical’s Confirmation department? Don’t worry. You can bypass the main phone line and reach out to the Confirmation team directly by calling 405-603-8215.
Why Do I Need to Confirm My Order?
Some insurance companies, such as Medicare, Medicare replacement plans, and certain state Medicaid programs, require that any medical suppliers confirm the need for the insured customer’s upcoming order before shipping it.
As a nationally-accredited company, 180 Medical follows those insurance regulations, because it’s the right thing to do. That’s why, in certain cases, we’ll need to get in touch with you prior to your shipment to see if you’re ready to reorder or if you need to make any changes to your account.
Contact 180 Medical for the Supplies You Need
Are you looking for the right catheter and ostomy supply company?
180 Medical provides an unbeatable combination of top-quality products with reliable shipping and personalized customer support.
Fill out this contact form to get started.
