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Meet Bill

One of our Cathing Experts

Hi, my name is Bill. When I was a senior in college training for a benefit race for a quadriplegic when I broke my neck at a C5-6 level in a motorcycle accident. I was in the hospital for two weeks after my accident before I went to the rehabilitation center. After I entered the rehabilitation center it was only about three days before they started training me how to catheterize myself. Even when you're trained in rehab, you still have questions.  

I have now been cathing myself for 28 years and I have been working for 180 Medical for over 10 years. Although I have worked in different departments, I always take time to talk to customers about cathing and answer questions about all other aspects of being paralyzed.  It can be difficult for others to understand what a paralyzed person is going through. I compare it to being born again; you have to learn how to take care of all of your basic, daily needs like going to the bathroom and learning how to do things in a new way. Recently I spoke to a customer I had visited at a nearby rehabilitation facility over three years ago and he remembered who I was. I felt good that he remembered me and felt like he could use me as a resource.  I love being able to successfully train a customer on how to catheterize that couldn't before and help to improve their life and independence.

Read more about Bill's story on our blog: MY STORY BY BILL F.

In addition to our trained staff, you can use Bill and our other cathing employees as a resource that have first-hand experience.  If you are new to cathing or have a loved one that needs to cath, we are a great resource for you.

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"Thank you for the absolutely wonderful support and service you have provided me as a new customer. I was a bit nervous and apprehensive about my medical condition and how to adopt and embrace the new treatment it required. You were the most thoughtful, articulate and professional in guiding me through the application and answering all my questions. I believe it was the best, most positive customer experience that I have had with a customer support call center. Thanks again."

James P.