Why do you need my doctor's information?
Catheters and certain ostomy products are prescription-only medical supplies. That's why we need your doctor or other prescribing healthcare provider's information.
Your health insurance plan will require specific documentation from your doctor or prescribing healthcare professional, such as a prescription or doctor's notes.
But don't worry! We'll do all the footwork while keeping your health information private and secure.
Do you have more questions or need some help? Reach out to us!
Have a question about product options or need help with your account? We're here for you.
Customer Service Hours (CST)
Monday — Thursday: 8 AM to 7 PM
Friday: 8 AM to 5 PM
Customer Service: (877) 688-2729
Order Confirmations: (405) 603-8215
Billing: (405) 603-8218
Text: (877) 959-9315
Fax: (888) 718-0633
