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Shipping & Returns

Find help with shipping, tracking, & delivery.

Returns

Find out more about which supplies may be returned and how to begin the return process.

Can I return unused catheters or ostomy supplies?
How do I return an order?

Tracking & Delivery

Get help with tracking shipments & resolving delivery problems.

I received a damaged shipment. What do I do?
The tracking info says my order is being returned. What do I do?
My order was not delivered. What do I do?
How can I track my shipment or get a tracking number?
I have a problem with the method of delivery. What do I do?
My shipment is incomplete. What do I do?
What do I do if my order is shipped to the wrong address?

Shipping Options & Costs

Learn how 180 Medical ships orders, where they can be sent, and more.

Can I pick up my 180 Medical order instead of having it shipped?
Does 180 Medical ship internationally?
Can 180 Medical ship my order to an alternate address?
How does 180 Medical ship orders to me?
How much does 180 Medical charge for shipping?