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What to Expect As a New Customer
We make it simple to get the catheter or ostomy supplies you need. Here's what you can expect when you choose 180 Medical.
Getting medical supplies shouldn't feel complicated or like a one-size-fits-all process. At 180 Medical, our caring team takes the time to understand your individual needs, help you find the products that work for you, and answer your questions.
From coordinating with your healthcare provider to helping you find the right products, we'll guide you through each step and let you know what to expect when you get your catheters or ostomy supplies through 180 Medical.
TrustScore 4.9 · 14,366 reviews
How Getting Started with 180 Medical Works
Whether you're interested in trying out product samples or you're ready to start your first order with us, we're here to help through every step.
Share a few basic details to start.
You don't need to have everything figured out before you contact us. Just let us know:
- How to get in contact with you and where to ship your supplies
- Your current health insurance information
- Your prescribing healthcare provider
And if you know what supplies you need, feel free to share the product name, type, and/or size.
We take care of the insurance and paperwork for you.
Our team will verify your insurance and how it covers the products you need.
If your insurance requires additional documentation beyond a prescription, our specialized team will coordinate with your healthcare provider.
With 180 Medical, you're not left to chase down paperwork on your own.
We go over your order with you before we send anything.
Before anything leaves our warehouse, one of our friendly specialists will reach out to answer any questions, go over your coverage and prescription, and confirm your supply needs.
If you're ready to move forward with getting samples or your first order, we'll ship your supplies discreetly to your door at no additional cost. Plus, we can send or share educational resources to help you learn how to use your products.
What to Have Handy
Starting with these basic details can help us process your request more quickly.
Basic Information
Your name, date of birth, and the best way to get in touch with you
Insurance Information
Your current health insurance plan and the name of the insured
Healthcare Provider
Your prescribing provider's name and contact information
Personalized Support
Behind every interaction at 180 Medical is a team of knowledgeable, caring specialists.
Whether you have questions about products, insurance, or how to place an order, we're here to help.
- Caring one-on-one service from our specialists
- Clear answers to your questions
- Help with learning how to use your supplies
- Ongoing support when you need us
Know What to Expect From the Start
At 180 Medical, we believe that good service isn't just about offering caring support and quality supplies; it also means clear communication about your coverage and supplies.
We won't make unexpected product substitutions. If something needs to change due to your insurance, a manufacturer backorder, or any other reason, we'll talk with you and coordinate with your healthcare provider as needed.
A Team You Can Continue to Count On
Getting your first order of catheters or ostomy supplies from 180 Medical is just the start. We'll be here for as long as you need us.
Have questions before you get started? We're happy to help!
Already Getting Supplies From Another Provider?
Switching to 180 Medical is easier than you might think. We can help guide you through the process and explain what to expect when you change catheter or ostomy suppliers.
TrustScore 4.9 · 14,366 reviews