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Orders & Reorders

Get help with orders & confirming reorders.

Order Timing & Issues

Get answers about quantity adjustments, cancellations, delays, or other order requests.

What do I do if I run out of catheters or ostomy supplies?
What do I do if there is an issue with my order?
Can I get an advance order of my supplies before traveling?
Can I cancel an order?
Can I receive more than one month of supplies at a time?
Why is my order being held for prior authorization?
When is a new prescription required?
I need my order sooner than usual. What do I do?
Can we delay or decrease my next order?
How do I increase the number of catheters in my orders?
Why is my order being held for a coordination of benefits issue?

Reordering & Confirming Orders

Learn more about how to reorder, automatic shipments, confirmations, and more.

How do I reorder my supplies with 180 Medical?
I didn't confirm my order in time. What do I do?
Why do you ask me about home health when I confirm my order?
Why do you ask about number of supplies when confirming orders?
Can 180 Medical automatically ship my order each month?