What do I do if I run out of catheters or ostomy supplies?

We know it's a terrible feeling when you realize you're about to run out of catheters or your ostomy supplies. And when it happens to you, it's more than a challenge, because you depend on those product.

While we always recommend keeping a close eye on your supplies to avoid running low, we know that unexpected situations can arise. Here's what you can do:

Easy Reordering and Automatic Shipping Options at 180 Medical

To help prevent the risk of running out in the future, 180 Medical offers easy automatic reordering options. Some insurance plans do require confirmation before we can ship, so we’ll send friendly reminders around 10 days before your next order is scheduled to ship.

You can confirm or place your order in the way that works best for you:

• Through your customer account on the My.180Medical.com portal
• On the My 180 Medical App
• Via text message, email, or by talking on the phone with one of our specialists

We're here to make reordering your catheter supplies as stress-free as possible.

Emergency Options

In case you've run out of catheters, contact us right away. We'll do everything we can to ensure you receive your catheter supplies as soon as possible. If it’s after normal business hours or during the weekend, you may still have options. Consider reaching out to:

• Your doctor’s office
• A local pharmacy
• An urgent care or hospital

They may be able to assist you until we can help. And as soon as we're able, we’ll work hard to get your supplies to you.