What do I do if my order is shipped to the wrong address?

If your order is being shipped to the wrong address, please contact 180 Medical as soon as possible. The sooner we know, the sooner we can review the shipment details and determine what can be done.

If your order has not been delivered yet, we may be able to work with the shipping carrier to request an address correct or redirect.

If the package has already been delivered, our team can help review the next steps for getting your supplies to the correct address.

To help prevent future delivery issues, you can keep your shipping address updated in your customer account on the My.180Medical.com Customer Portal or on the My 180 Medical App.

If you've recently moved or noticed an old address still on your account, please let us know right away so we can help make sure your supplies are being sent to the right place.