Food truck treats, an ice cream social, a decoration contest…these are just a few of the many fun ways we here at 180 Medical are celebrating the week leading up to our 15th corporate anniversary on August 27th. It’s been a great week so far as we take time to look back on our company’s rich history as well as look forward to what else is on the horizon in future years to come.
Looking Back at 180 Medical’s History
Some of you may already know about our founder, Todd Brown, and his incredible story. After a motocross accident, Todd was left paralyzed from the chest down. He had to learn to navigate the world as a new paraplegic, and armed with only some red rubber catheters to wash and reuse, he also had to fight against recurrent UTIs (urinary tract infections). There weren’t a lot of helpful resources for him when it came to his medical supply needs. The companies he dealt with often had staff that weren’t all that knowledgeable about the products they carried, and he felt like just a number to them rather than a customer who mattered. Armed with his experience and his business knowledge, he decided he would create a medical supply company that could truly make a difference for others in similar situations.
When he set out at the beginning, he knew it would be a challenge. At first, Todd was the sole territory representative, and the company’s first warehouse was located in the garage of his home. Today, 180 Medical has grown to become one of the largest nationally-accredited providers of sterile use intermittent catheters, related urologic supplies, and ostomy products. We have representatives and locations across the country, and our corporate headquarters in Oklahoma City has been named one of the Best Places to Work in Oklahoma for the 8th year as of 2017.
Of course, none of this would be possible without Todd’s strong vision for his company.
The 180 Way Every Day
At the onset, fifteen years ago, Todd decided to lay a foundation upon which to build the company. That foundation is our mission statement which is “supplying the products that turn your life around.” We uphold that mission statement every day by following a set of values that we call “The 180 Way.”
We make sure our staff is fully trained and truly deserving of the title “specialist,” so our customers can feel confident knowing the friendly person on the other end of the phone line understands their needs, their condition, and their product options that may work best for their individual situation.
We understand that the people we supply may be going through hard times or difficult transitions post-diagnosis as they learn to adapt to using catheters and/or ostomy supplies. In every interaction, 180 Medical treats every customer as if they are a member of our own family and offers them a listening ear. Simply put, we truly care!
Even when it takes more time and effort on our part, we do what’s right every time. Because of our dedication to following the strictest guidelines, we are nationally accredited with the ACHC, and we have a grade of A+ with the Better Business Bureau. We also won the BBB Torch Award for Ethics in 2016.
We make it a point to be an available source of knowledge to our customers. 180 Medical offers informative learning material in colorful step-by-step booklets, DVDs, blog posts, and social media posts, and we even have our own unique program just for kids called the 180 Medical Kids Club to help children who are learning how to cath for the first time.
Service is at the heart of the 180 Way. We think of our customers first, and that’s why we go the extra mile to make sure their supply needs are taken care of.
We believe that the 180 Way is also a big part of why our company thrives internally as well. 180 Medical fosters a positive, cooperative work environment where team members can grow and learn and truly look forward to coming to work every day.
Thank You for a Great 15 Years So Far
Although 180 Medical has grown quite a bit from its humble but ambitious beginnings back in 2002, our mission and our heart remain the same. While we continue to grow and constantly work to improve, we absolutely have to say a special “thank you” to our wonderful customers and all of the hard-working, compassionate healthcare professionals that we are truly blessed to be able to work with and serve.
Here’s to many more years of being one of the most reliable medical supply providers in the nation!