Skip to main content

180 Medical’s Goal is to Be Number One in Customer Service

180 Medical is a company founded by and an employer of persons with spinal cord injuries.  As such, our ability to help customers transition from the hospital to daily life is unsurpassed in this industry. We aim to provide the best possible customer service experience possible.

Compassion Sets Us Apart

Small things can make a difference, especially for those living with chronic conditions that can cause urological problems. Quite often, new customers wish to talk with our employees who understand the anxieties they face and can speak from their personal experience on how to use catheters or reduce urinary tract infections properly. Our customer education, prevention measures, and counseling set us apart from other companies in the industry.

180 Medical offers a one-stop referral option to ensure you don’t get lost in the shuffle. If we are out of network with your health plan, we will personally handle the referral to a supplier that is in-network with your insurance and can provide the products you need.

180 Medical Staff

You Are Our #1 Priority

180 Medical began as a small regional company with the goal of growing its business by providing the best customer service in our industry.

The goal of each of our employees is to make the lives of our patients and the patient’s families easier. We strive for excellence every day. YOU are our #1 priority!

We’re Your #1 Source for Learning How to Cath

Learning to self-catheterize for the first time can be confusing or even nerve-wracking.

That’s why 180 Medical offers How to Cath booklets for men, women, and children. These are available in both English and Spanish. We have a DVD with step-by-step cathing instructions.

Our trained Product Specialists are also more than happy to help walk you through the process and be your source of help and a listening ear as you learn.

get help learning how to cath

180 Medical Customer Feedback

At 180 Medical, we are committed to providing our customers 100% Satisfaction Guaranteedwith the highest quality options of intermittent catheters, urological products, and ostomy supplies alongside the best customer service available in the industry.

We treat every customer exactly the way we would treat a member of our own family. We feel honored by our customer’s testimonials and reviews.

Mr. Todd Brown, I just got off the phone with Justin, and we set up my new account. Justin was personable, listened to me, gave me factual advice and was completely professional. In addition, I watched you on your instructional DVD, and the confidence you showed made it easier for me to begin using a catheter. You could increase your prices ten times, and I would still be a loyal customer. THANK YOU, and best wishes to you, your family, and your entire staff!
I am continually impressed with 180 Medical. Everyone I have spoken with is so nice and really goes the extra mile to make people happy. The customer service is fabulous! I am so grateful to work with you”
I have had the best service with 180 Medical. Everyone is so courteous and friendly. I appreciate everything 180 does for me.
Beatriz R.
We had our shipment the next day, just like we needed! It was wonderful to see that kind of dedication to help someone like me. I really needed those supplies, and no place else carried what I needed.
Brandon W.
Call Toll-Free (877) 688-2729

About the Author
180 Medical’s Goal is to Be Number One in Customer Service
180 Medical is a nationally-accredited provider of intermittent catheters, incontinence supplies, and ostomy products.

Our highly trained specialists are glad to contribute information like their extensive product knowledge, fun happenings at 180 Medical, charitable events across the country, and more.