What do I do if my order is shipped to the wrong address?
Need to update your shipping address after a move? We make it easy to update any contact info through our secure customer account at my.180medical.com or the My 180 Medical Mobile App.
But we know how hectic moves can be—it’s easy to forget to change your shipping info until it’s too late. If you just realized your order is headed to an old address, contact us right away.
We’ll reach out to the shipping carrier to request an address change.
If the package is already out for delivery and can’t be redirected, don’t worry. We’ll re-ship your supplies to the correct address and handle the return of the original order. There’s no extra cost to you.
Your peace of mind matters to us, and we’ll do everything we can to make it right.
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