Why did I receive a new billing statement for an old order?

If you recently received a new billing statement for an old order of supplies from 180 Medical, it's understandable that you have some questions. We're here to help.

We only bill you after your insurance plan pays its portion for your supplies. This is to prevent any overpayments or underpayments on your part.

We typically submit your claim seven days after shipping your order. This is to ensure that the correct supplies were delivered.

It can take insurance plans up to 45 days (sometimes longer) to process a claim and return it to us. Once we receive the correct processing from your insurance, we will generate a statement. You will generally receive a bill around 30 to 60 days after an order's date of service.

If you've received a billing statement for a shipment that went out several months ago, contact the 180 Medical Billing Department at (405) 603-8218