Customer Specialist Employee Spotlight: Meet Sarah

sarah 180 medical customer service employee

180 Medical is a national supplier of intermittent catheters, ostomy products, and related medical supplies. We make it a point to hire positive, compassionate, hard-working individuals who want to enjoy going to work, not only for a paycheck but for a rewarding place where we can make a difference. 180 Medical offers a competitive benefits package, extensive training, and many fun extras and perks. We were also named one of the Best Places to Work in Oklahoma for the 8th year in 2017.

We’re excited to introduce you to Sarah, who works as a part of our great team of trained, friendly Customer Specialists.

Sarah, you’ve been with 180 Medical now for over 3 years, and we’re so glad that you’re a part of the 180 family. What are some of your responsibilities as a Customer Specialist?

Thank you! I get to directly speak to our customers and manage their accounts. The tasks that Customer Specialist typically handle can range from updating orders, adjusting account information, setting up new accounts, relaying and interpreting insurance information, helping them with various questions, and finding the right product for each person’s individual needs. There’s always new information to learn in this position as our department evolves!

180 Medical really does a great job in helping you find your niche. A while after becoming a Customer Specialist, I expressed interest in assisting with training. Since then, I’ve been provided with several opportunities to teach and train new hires. Helping my fellow coworkers learn and get to succeed is extremely gratifying.

What do you love most about working in your position at 180 Medical?

customer specialists holiday photo boothMy favorite thing is getting to encourage any customers who may be going through a difficult time or dealing with hard health issues. I like to be the listening ear that they may really need. Getting to know you have made even a small difference in their life or their experience never gets old for me.

One situation I recall is setting up a new female customer who was a Nurse Practitioner and brand new to self-cathing. She told me that she had helped her patients cath, but she never dreamed that she would have to do this herself. At first, she was very discouraged by her diagnosis, but after a long, heartfelt conversation, I assured her that we would make sure that the process was as easy as possible for her and send her a product that would fit well with her lifestyle and individual needs. She ended up sending a very sweet note thanking us for the encouragement, and even though she was able to eventually stop using intermittent catheters, she was very grateful for us during that time. These interactions are truly rewarding.

What do you like to do outside of work?

I’m a fitness enthusiast, and I enjoy cycling, running, and weightlifting. I love spending time with my friends and family, especially my husband Robbie and our lab-mix Rowdy. On the weekends, you might catch me on a local bike trail or serving on my church’s production team by running a camera or helping with graphics.

bicyclist on trails

What quote keeps your inspired in your day-to-day life?

“Do nothing from selfish ambition or conceit, but in humility, count others more significant than yourselves.” Philippians 2:3

What advice would you give to someone who might be considering applying for a job with 180 Medical?

Compassion is key. If you love people and enjoy helping others, then this job is right up your alley!

Sarah, thank you so much for taking time out of your day to answer these questions! We’re so proud of you and the rest of awesome Customer Specialists, who work hard and take such good care of our customers with unparalleled service.

Are you interested in becoming a part of our team? Take a look at our available positions and apply today.

Call Toll-Free (877) 688-2729

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About the Author
Jessica is the Purchasing & Marketing Coordinator, & she has been with 180 Medical for 9 years. To her, the best part of working at 180 Medical is the opportunity to truly make a difference in peoples’ lives. In her downtime, she enjoys creative writing, seeing new places, & spending time with her loved ones & her dogs.