My shipment is incomplete. What do I do?

Has your shipment arrived, and it looks incomplete? Sometimes, depending on what’s in stock at our main warehouse, we may ship part of your order from another warehouse in a different location.

If one warehouse is closer to your shipping address, you may receive one portion of your order before the rest.

You can check your shipment status anytime by logging into the Customer Portal or the My 180 Medical mobile app to view tracking information for each package.

If you’ve received all expected boxes but still think something’s missing, please don’t hesitate to reach out. We pride ourselves on accuracy, but mistakes can occasionally happen, and we’ll do everything we can to make it right.