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Help Center

Orders, Service, & Account Management

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Getting Started

Learn how to start receiving supplies from 180 Medical.

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Orders & Reorders

Get help with orders & confirming reorders.

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Managing Your Account

Make updates to your customer account & more.

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Insurance & Billing

Get answers about insurance & bill payment options.

Shipping & Returns
Shipping & Returns

Find help with shipping, tracking, & delivery.

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Healthcare Provider

Find answers about patient referrals & our service.

Using Your Supplies

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Catheter Questions

Find out about catheter options and how to use them.

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Ostomy Questions

Get answers about ostomy products & stoma care.

Top Questions:

How do I get started with 180 Medical?
How do I reorder my supplies with 180 Medical?
Do I need a prescription to get catheters?
How can I track my shipment or find my tracking number?
What do I do if my catheter size doesn't feel right?
How do I use the filter on an ostomy bag?
How do I lubricate a catheter?
How do I update my current insurance on file with 180 Medical?
What's the difference between one-piece and two-piece pouches?